SGC Import Job fails with "Invalid RTE definition Id" error - Support and Troubleshooting

SGC Import Job fails with "Invalid RTE definition Id" error Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When running a Service Graph Connector (SGC) Import Job, the following error is recorded in the Transform History and the CMDB data write does not complete: java.lang.IllegalArgumentException: Invalid RTE definition Id at com.glide.robust_transform_engine.RobustTransformEngine.getRTEDefinition(RobustTransformEngine.java:439) at com.glide.robust_transform_engine.RobustTransformEngine. (RobustTransformEngine.java:93) at com.glide.robust_transform_engine.RobustTransformEngine$Builder.build(RobustTransformEngine.java:156) at com.glide.db.impex.transformer.service.RobustImportSetProcessor.init(RobustImportSetProcessor.java:64) at com.glide.db.impex.transformer.service.RobustImportSetProcessor. (RobustImportSetProcessor.java:55) at com.glide.system_import_set.ImportSetTransformerImpl.doRobustImportSetTransform(ImportSetTransformerImpl.java:164) at com.glide.system_import_set.ImportSetTransformerImpl.transformAllMaps(ImportSetTransformerImpl.java:114) at com.glide.system_import_set.ImportSetTransformer.transformAllMaps(ImportSetTransformer.java:91) at com.snc.automation.ImportSetTransformerJob.runTransform(ImportSetTransformerJob.java:291) at com.snc.automation.ImportSetTransformerJob.execute(ImportSetTransformerJob.java:103) at com.glide.schedule.JobExecutor.lambda$executeJob$1(JobExecutor.java:216) at com.snc.db.data_replicate.replicator.DataReplicationAdvisors.runInOriginatorContext(DataReplicationAdvisors.java:74) at com.glide.schedule.JobExecutor.lambda$inDataReplicationContext$3(JobExecutor.java:246) at com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:219) at com.glide.schedule.JobExecutor.execute(JobExecutor.java:195) at com.glide.schedule.JobExecutor.execute(JobExecutor.java:184) at com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:623) at com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$3(SchedulerWorkerThread.java:409) at com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35) at com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:409) at com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:183) Performing a plugin Repair does not resolve the issue. Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Service Graph Connectors (SGC) Cause .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The Robust Transform Definition record (`sys_rte_definition` table) used by the SGC Import Job has its `active` field set to `false`. As a result, `RobustTransformEngine.getRTEDefinition()` cannot locate the record and throws an `IllegalArgumentException`. This condition is not restored by a plugin Repair, because Repair does not modify field values on already-installed data records. Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Navigate to the `sys_rte_definition` list on the affected instance, filtered to inactive records: https:// .service-now.com/sys_rte_definition_list.do?sysparm_query=active%3Dfalse 2. Locate the RTE definition associated with the failing SGC (e.g., `SG Tanium Hardware and Software`, `Intune CMDB Computers`). 3. Open the record, check the `active` checkbox, and save. 4. Re-run the Import Job and confirm the error is resolved.