The "To:" line on quick messages created in the Employee Relations COE does not auto-populate with the subject person's email like it does in other COEs. Is this expected behavior due to enhanced security on the Employee Relations COE?Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue : The "To:" line on quick messages created in the Employee Relations COE does not auto-populate with the subject person's email like it does in other COEs. Most Probable Cause: "To" field was not set on email template record. Resolution:-"To" field not set on email template record. -Email template for sn_hr_core_case_workforce_admin, "TO" field is set to - javascript:new sn_hr_agent_ws.hr_EmailUIBUtils(current.getTableName(), current.sys_id).getToValue() -Link to email template for workforce cases https://<Instance_Name>.service-now.com/nav_to.do?uri=sys_email_client_template.do?sys_id=79c910af530230102a09ddeeff7b1277 -Email template for Employee relations case, "TO" field is empty. -After adding the same line in "TO" same as workforce email template, issue should be resolved https://<Instance_name>.service-now.com/nav_to.do?uri=sys_email_client_template.do?sys_id=61fcef851be0b05067b0657ce54bcb3e Please review the following points before applying this solution: 1) Ensure that these changes do not impact any other functionality that uses the same email template, as it is hardcoded.2) Implement this solution in the sub-production instance first and test it thoroughly before moving it to PROD instance. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Zurich