Restricting Now Assist to Service Operations Workspace OnlyIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To enable Now Assist exclusively for SOW, and prevent it from appearing in other interfaces such as:The Unified Agent ExperienceThe classic/standard Incident form Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All release Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } There is no direct ootb way to simply restrict Now assist to SOW but One can do some configurations to achieve this requirement like to configure the Skill Activation Settings in the Now Assist Admin Console, supplemented by UX Screen configurations for agent assist components. This approach ensures AI capabilities (like summarization or resolution) are only triggered within SOW, rather than in the standard UI or other workspaces. Here is the some approaches you can take to restrict Now Assist to SOW: Restrict Skill Access in Now Assist Admin Navigate to Now Assist Admin > Features and select the specific skill you want to restrict (e.g., Incident Summarization, Case Generation etc).Within the skill configuration, navigate to the Define Availability or Display Setting section.Configure the Experience or Workspace setting to target only "Service Operations Workspace" instead of "All" or "Forms".You can also add Role-based conditions (e.g., sn_incident_read or agent_workspace_user) to ensure only authorized SOW users can activate the skill. Configure Agent Assist in SOW OnlyTo restrict the Now Assist "Agent Assist" side panel (which provides generative search results) to SOW: Navigate to Contextual Search > Table Configuration and ensure the table configurations (Incident, Change, etc.) have the UI Type set to Workspace.Navigate to the UX Screen (sys_ux_screen) table and locate the record named "Agent Assist SNC".Modify the Screen Condition field to include only the tables used within SOW, ensuring it is explicitly linked to the Service Operations Workspace app shell. Utilize User Criteria for VisibilityYou can Use User Criteria to restrict the ability to see the Now Assist panel entirely. You can create a criteria that only includes roles or groups active in SOW and apply this to the Now Assist widget in UIB (UI Builder). Summary of Best Practices Avoid Global Activation: Do not use the default "All" setting when activating skills.Use UX Screen Filter: Restrict sys_ux_screen to only application is Service Operations Workspace.Clear Cache: Run cache.do after making configuration changes to ensure the restrictions take effect immediately. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Below are some documents with similar requirement that can help you further on this https://www.servicenow.com/community/developer-forum/set-up-agent-assist-in-service-operations-workspace/td-p/2690835/page/2#:~:text=Navigate%20to%20Contextual%20Search%20%3E%20Table,Update%20the%20form. https://www.servicenow.com/community/now-assist-forum/restrict-skills-by-role/m-p/3331704 https://www.servicenow.com/community/now-assist-articles/getting-started-with-now-assist-a-complete-setup-guide-for-new/ta-p/3438600#:~:text=Navigate%20to%20All%20%3E%20System%20Applications,necessary%20components%20for%20your%20environment.