"Add" button on SOW Change Request shows all CI's instead of related CI'sIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } In the Service Operations Workspace (SOW), after opening a Change Request and navigating to Related Records > Affected CIs tab, the "Add" button displays ALL Configuration Items instead of filtering only the CIs related to the associated Service Offering. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Zurich Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This behaviour was introduced after upgrading the ITSM Common plugin [sn_sow_itsm_common] from version 7.1.2 to 8.3.2. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Follow the steps below to apply the following extension point configuration. 1. Open All > New Experience Framework > Declarative Actions > Related List Actions (or sys_declarative_action_assignment.list) 2. Filter the list to Action Label: Add, Table: task_ci, Specify client action: Task CI MRA 3. Open one of the records in the list. 4. Next to the "Specify client action": "Task CI MRA", click on the "i" icon to preview this record and open the record. Alternatively, open the following link: https://<ServiceNowInstance>.service-now.com/sys_declarative_action_payload_definition.do?sys_id=d46c98047321301045216238edf6a7c7&sysparm_view=list_action&sysparm_domain=null&sysparm_domain_scope=null 5. Edit the Action Payload Definition and in Payload, change "extensionPoint": "CMDB_CI_QUERY_FILTER", To "extensionPoint": "POST_CMDB_CI_QUERY_FILTER", and save the result. New Payload looks like the following: { "label": "translate('Add')", "userGivenTable": "cmdb_ci", "table": "{{table}}", "parentRecordSysId": "{{parentRecordSysId}}", "parentFieldName": "task", "referencedFieldName": "ci_item", "extensionPoint": "POST_CMDB_CI_QUERY_FILTER", "view": "Default", "columns": "", "type": "m2m", "hideSelectAll": false, "relatedListName": "{{relatedListName}}", "referenceFilterTable": "sys_db_object", "referenceFilterField": "label", "referenceFilterQuery": "super_class.nameINSTANCEOFcmdb_ci%5EORname%3Dcmdb_ci", "referenceFilterLabel": "translate('Configuration Class')", "asyncProperties": { "enableAsync": true, "asyncThreshold": 50, "relatedListLabelName": "{{label}}" } } Here is an image of Action Payload Definition Task CI MRA before changing extensionPoint: This is an image of Action Payload Definition Task CI MRA after changing extensionPoint: 6. Validate the result by opening a change in SOW, or if a change request is open, refresh the page and navigate to Affected CIs and click "Add". The listed items should be filtered accordingly.