What Is install.servicenowservices.mil - Support and Troubleshooting

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Summary install.servicenowservices.mil is the ServiceNow Install Service endpoint used by MID Servers operating within the DoD NIPRNet (Non-secure Internet Protocol Router Network) environment. It serves MID Server build packages for AutoUpgrade and PreUpgradeCheck operations on hosts that are restricted to the .mil United States Department of Defense domain and cannot reach the commercial ServiceNow Install Service at install.service-now.com .

During a MID Server upgrade, the MID Server agent contacts the configured Install Service URL to download the assigned build package. For NIPRNet-restricted hosts, this URL is https://install.servicenowservices.mil . Because NIPRNet hosts cannot connect to non-DoD domains, this dedicated endpoint ensures that MID Server upgrade packages remain accessible within the DoD network boundary.

The Install Service at install.servicenowservices.mil is maintained by ServiceNow and pulls MID Server build packages from the commercial Install Service. It is independent from both the commercial endpoint and the Install Service endpoints used by other regulated market environments, such as the Government Community Cloud (GCC) and the National Security Cloud (NSC).

The Install Service URL used by the MID Server is controlled by the MID Server system property mid.install_server.base_uri . For NIPRNet-restricted hosts, this property should be set to https://install.servicenowservices.mil to ensure MID Server upgrade packages are downloaded from the DoD-accessible endpoint.