HR child cases automatically cancelled by the system - Support and Troubleshooting

HR child cases automatically cancelled by the system Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Need to understand why the HR child cases are being cancelled by the system when the parent HR case is closed.

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ALL RELEASES

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } <span id="content-1773780589222" aria-label="Begin Reference, Hi Team, A quick question, on the HR case when the case is closed. Its associated workflow steps are moving to cancelled state from working state, and also its child tasks are getting cancelled. Is this an expected scenario?, Ajay Vishnu Inakollu, 3/17/26 3:25 PM, End reference In case the customer asks which script is responsible for this: The OOB BR is responsible for doing this - 'Cancel or Close Case Cleanup'. The Cancel or Close Case Cleanup Business Rule runs when the state of an HR Case changes to Closed Complete, Closes Incomplete, or Cancelled. In there, it calls the cleanupChildRecordsForCase method in the hr_utils script include. That method contains the script that sets child cases as cancelled when a parent case is closed.">The OOB BR is responsible for doing this - 'Cancel or Close Case Cleanup'. The Cancel or Close Case Cleanup Business Rule runs when the state of an HR Case changes to Closed Complete, Closes Incomplete, or Cancelled.

<span id="content-1773780589222" aria-label="Begin Reference, Hi Team, A quick question, on the HR case when the case is closed. Its associated workflow steps are moving to cancelled state from working state, and also its child tasks are getting cancelled. Is this an expected scenario?, Ajay Vishnu Inakollu, 3/17/26 3:25 PM, End reference In case the customer asks which script is responsible for this: The OOB BR is responsible for doing this - 'Cancel or Close Case Cleanup'. The Cancel or Close Case Cleanup Business Rule runs when the state of an HR Case changes to Closed Complete, Closes Incomplete, or Cancelled. In there, it calls the cleanupChildRecordsForCase method in the hr_utils script include. That method contains the script that sets child cases as cancelled when a parent case is closed.">In there, it calls the cleanupChildRecordsForCase method in the hr_utils script include. That method contains the script that sets child cases as cancelled and child task to closed incomplete when a parent case is closed.