When editing homepage banner carousel content, the image disappears from the editor - Known Error

When editing homepage banner carousel content, the image disappears from the editor Description Editing the homepage banner carousel content causes the background image to disappear from the editor preview after checking out and modifying the content name or header, though the image remains visible on the live portal.

Steps to Reproduce

Steps to Reproduce: 1. Navigate to Content Library (Content Publishing > Content Library > Create New) 2. Select Portal > Banner. Press Continue. 3. Complete: Name, Headline, Heading Text and add any image to the 'background image'. 4. Press Save and Continue 5. Go to the publish tab 6. Click on Add a Publish Plan 7. Enter a name. For the page choose "ec_pro_homepage" and for the widget choose "ESC PRO Homepage bannercarousel". Select the audience as 'active user'. 8. Save publish plan. 9. (in a new tab) Verify image is shown on the homepage carousel 10. In the content library tab, press Checkout. 11. Make some modification to the content name and press SAVE and CONTINUE. Observe the image disappears from the preview.

Workaround This issue will not affect published content. Publishing the draft content will restore the missing image to the content.

In order to preview content with image prior to re-publishing, edit the content in form view:

- Open form view by going to the hamburger menu on the top left > View content record

- Future edits to draft content can be done via the form view and image will still remain while previewing the draft/snapshot content.

This issue will be fixed in June 2026 version of Content publishing