Reference Field Appearing as Dropdown Instead of Lookup on Self Service PortalIssue On Self Service Portal refernce field is showing as dropdown, it needs to be lookup field.ReleaseALL RELEASESResolutionIn ServiceNow, the behavior of reference fields differs between the native UI and the Service Portal:• In the Native UI, reference fields allow a pop-up window to search and select records.• In the Service Portal, reference fields appear as a dropdown with a lookup icon (🔍) to search for records.This is by design to provide a more user-friendly experience in the Service Portal.Related Links.