NNMi pull connector fails with "TypeError: Cannot read property inc:getIncidentsResponse from undefined"DescriptionAfter upgrading NNMi to version 25.5 (or newer versions), the ServiceNow NNMi pull connector fails to pull event data. The "Test Connector" function ends with the error: "Connection test failed: TypeError: Cannot read property "inc:getIncidentsResponse" from undefined" Cause:NNMi 25.5 changed the SOAP response XML namespace prefix from "inc:" to "ns1:" (e.g., "ns1:getIncidentsResponse" instead of "inc:getIncidentsResponse"). The connector code was only checking for the "inc:" namespace prefix, causing it to fail when encountering the new "ns1:" prefix returned by NNMi 25.5. The connector's normalizeObjects function attempts to read: body["inc:getIncidentsResponse"]but NNMi 25.5 returns: body["ns1:getIncidentsResponse"]resulting in an undefined object access error.Steps to Reproduce 1. Have an NNMi instance running version 25.5 or later.2. Log in to your ServiceNow instance.3. Navigate to Event Management > Connectors.4. Filter for "NNMi" connectors or go to: http://<instance-name>.servicenow.com/em_connector_instance_list.do?sysparm_query=connector_definition%3Da4c3c2690fb0030046354cace1050e5c5. Open an existing NNMi connector instance (or create a new one configured to connect to NNMi 25.5).6. Click the "Test Connector" button.7. Observe the error: "Connection test failed: TypeError: Cannot read property 'inc:getIncidentsResponse' from undefined" Additionally, the MID Server log will show: TypeError: Cannot read property "inc:getIncidentsResponse" from undefined NNMiJS ERROR: TypeError: Cannot read property "inc:getIncidentsResponse" from undefined Status: FAILUREWorkaroundApply the updated NNMIEvents_JS script include which adds support for both "inc:" and "ns1:" SOAP namespace prefixes. Two methods to apply the fix: Method 1 - Import via Update Set (Recommended):1. Download the updated script include XML file attached to this article.2. In your ServiceNow instance, navigate to: System Update Sets > Retrieved Update Sets3. Click "Import Update Set from XML".4. Upload the downloaded XML file.5. Click "Preview Update Set", review the changes.6. Click "Commit Update Set".7. Restart the MID Server. Method 2 - Manual Update:1. In your ServiceNow instance, navigate to: MID Server > Script Includes2. Search for "NNMIEvents_JS".3. Open the record.4. Replace the content of the Script field with the updated script provided in the attachment.5. Click Save/Update.6. Restart the MID Server. After applying the fix, click "Test Connector" to verify the connection succeeds. Note: The fix is backward compatible with older NNMi versions (10.30.653 and above).Related Problem: PRB1937156