Azure Cloud Discovery Not Inserting or Updating VM Instances Despite Being Present in Discovery Logs - Support and Troubleshooting

Azure Cloud Discovery Not Inserting or Updating VM Instances Despite Being Present in Discovery Logs .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue Azure Cloud Discovery detects Virtual Machine Instances in the discovery logs, but the VM instances are not inserted or updated in the CMDB.

Discovery logs may show entries such as “Exploring Partial CI Pattern.”

Cause - Mandatory attributes were configured through Dictionary Overrides on the table:

cmdb_ci_vm_instance

- Since these attributes are not present in the discovery payload, the Identification and Reconciliation Engine (IRE) rejects the payload.

- Example error from Identification Simulation:

REQUIRED_ATTRIBUTE_EMPTY Missing mandatory field(s) [owned_by, support_group, managed_by_group, company] in table [cmdb_ci_vm_instance]

Diagnosis - Review the Azure VM discovery logs. - Copy the payload from the pattern Azure - Virtual Machine (LP). - Run Identification Simulation.

Navigation: Configuration → Identification / Reconciliation → Identification Simulation

- If the simulation shows REQUIRED_ATTRIBUTE_EMPTY, check for Dictionary Overrides on the VM instance table.

Resolution Navigate to: System Definition → Dictionary Overrides Search for overrides on table: cmdb_ci_vm_instance Remove Mandatory / Override Mandatory settings for fields such as: owned_by support_group managed_by_group company Run Azure Cloud Discovery again. After removing these overrides, the VM instances should be successfully inserted or updated in the CMDB.