<h2>Records are not loading on BCM homepage lists</h2><br/><div style="overflow-x:auto"><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style><div class="ns-kb-css-body-editor-container"> <div class="ns-kb-css-body-editor-container"> <h2>Description</h2> <div>Affected versions: BCM applications version 8.1.1 and above.</div> <div>When landing on one of the home page dashboards on BCM workspace, the list component is not loading any records.</div> <h2><img src="https://support.servicenow.com/sys_attachment.do?sys_id=13d33e804791b210b8a4aa25126d4380" alt="" width="600" height="258" /></h2> <h2>Steps to reproduce</h2> <ol style="list-style-position: inside;"><li>Navigate to BCM workspace homepage. (<instance>/now/bcm/home).</li><li>Navigate to any of the tabs (Crisis events, Business impact analysis, Planning, Exercise).</li><li>Notice under the overview section, the list has an infinite load and does not display any records.</li></ol> <h2>Solution</h2> <div>Insure that your BCM application plugins are compatiable with GRC base workspace plugin.</div> <ul style="list-style-position: inside;"><li>sn_bcm@8.1.1, sn_bia@8.1.2, sn_bcp@8.1.4, sn_recovery@8.1.2 - compatible with -> sn_grc_workspace@20.1.3</li><li>sn_bcm@9.0.1, sn_bia@9.0.1, sn_bcp@9.0.1, sn_recovery@9.0.4 - compatible with -> sn_grc_workspace@21.0.4</li></ul> <div>if you continue to see the problem after fixing the compatibility issue, it is possiable that your dashboard skipped the latest updates due to customizations. In that case, you have two options.</div> <ol style="list-style-position: inside;"><li>Revert back the file to original version that is shipped with the product. Note that you will lose any customization you have made.</li><li>Review and merge your customization with the original page to get both the latest updates from the application, and preserve your customizations. You can leverage UI Builder version comparison feature for faster resolution.</li></ol> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div><span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></div>