Entitlement Import Error - Agreement Type Field Value Missing - Support and Troubleshooting

Entitlement Import Error - Agreement Type Field Value Missing .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue: Getting the errors like "Multiple reasons for error: If a Publisher Part Number does not exist in the Content Service library and a software model is not available, select a publisher and a product to automatically create a software model;

Import template customized resulting in one or many fields being invalid;

The Agreement type field value is missing" when importing entitlements through the template.

Steps to Reproduce: 1. Navigate to SAM Workspace 2. Select Create Entitlement 3. Select Import entitlement in bulk/template 4. Upload the import file with Agreement type populated 5. Observe error in Entitlement Import Errors table: "The Agreement type field value is missing"

Resolution:

Ensure the correct Metric group is Added in the import template as the Agreement Type value is dependent on the Metric group field. Verify the Metric group field is populated with a valid value that corresponds to the selected Agreement type.

Additionally, as per OOTB behavior:

If a Publisher Part Number (PPN) is specified, it is matched against the Content Service Library to automatically create a software model If a Publisher Part Number is not found but a Discovery Map exists (matching product, publisher, version, edition, platform, and language), a custom PPN is automatically created If a Discovery Map is not found, the (product, publisher, version, edition, platform, and language) combination must exist in the Discovery Map (samp_sw_entitlement_definition) for successful import Verify the Metric group field is populated and ensure the product combination exists in the Discovery Map, then re-import the entitlement.

Reference: https://www.servicenow.com/docs/r/it-asset-management/now-assist-for-software-asset-management-sam/software-models-and-entitlements.html