Smartsheet Reclaim Action Fails - User Not Removed Due to Ownership Restrictions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue: When clicking Reclaim on a removal candidate for Smartsheet subscription, the user is not removed from the Smartsheet portal and the candidate state changes to Closed Complete.Error: Unable to delete the user because they own one or more workspaces. Please transfer ownership of this user's items before deleting the user. Steps to Reproduce:1. Navigate to Removal Candidates2. Select a Smartsheet removal candidate where the user owns workspaces3. Click "Reclaim" on the candidate record4. Verify the candidate state changes to Closed Complete but user is not removed from Smartsheet portalResolution:This occurs because the user owns resources in Smartsheet, and Smartsheet's API does not allow deletion until ownership is transferred. The reclaim workflow completes successfully but the user deletion step fails at the Smartsheet API level.https://<instance>.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_flow_context%26sysId%3D8448a5050c8ffa9cfaf5face8725b798)To successfully reclaim the subscription, log in to the Smartsheet portal, transfer ownership to another active user, and then retry the Reclaim action in ServiceNow.