MyNow home page overview - Support and Troubleshooting

MyNow home page overview Summary .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } MyNow is your personalized home page that centralizes your tasks, support cases, learning progress, and instance management in one place. It loads as a set of independent widgets tailored to your role and entitlements, with customizable layout, integrated search, and consistent navigation across ServiceNow portals.

New to MyNow? Watch this brief overview to see the home page in action .

In this article How to get access Home page widget framework Unified navigation Enhanced search entry point Widget customization Widget-level feedback My tasks widget Personal Developer Instance (PDI) widget My learning widget Quick actions widget Community updates widget My automation store widget Support overview widget My products widget Maintenance updates widget Onboarding experience Users overview How to get access to MyNow Access to MyNow is based on whether you have an account in the ServiceNow User Management (UM) system. There are two types of users:

Non-account users: users not associated with any ServiceNow account in the User Management system

Account users: users associated with a ServiceNow account but not yet onboarded.

To get access, contact your account administrator and request onboarding through User Management.

Your admin completes the following steps:

Log in to User Management and select Add new user . Select the type of user to add: Employee : An individual onboarded as an employee on the account. Third-party User : An individual who is not directly employed with the company and is onboarded as a third-party user. Enter the following details: email address, first name, last name, and ServiceNow tools and services to grant access to. Select Submit . Once your admin submits the request, you receive access and can log in to MyNow.

For more details on the full onboarding process, see How to create and manage Now Support users .

Home page widget framework The home page includes a set of widgets that load independently, each providing information and actions relevant to your area of the ServiceNow experience. Widgets are personalized to your role and entitlements, so you may not see all of the widgets listed here:

My tasks Support overview My products My learning My PDI Automation store Community updates Maintenance updates Quick actions Users overview Onboarding Contracts Widget feedback Unified navigation

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Unified Navigation Roles : Open to all users

Unified Navigation is a persistent header framework that delivers a consistent navigation experience across ServiceNow portals. It serves as the primary access layer, enabling movement, discovery, and action from a single interface.

Global (L0) navigation —Cross-property entry points (MyNow, Support, Learning, Developer Portal). Contextual (L1) navigation —MyNow-specific capabilities and workflows. Unified utilities —Search (Omnibar), Notifications, Profile, Quick actions. Personalization and access control —Role-aware, entitlement-aware, and account-aware visibility. Localization and responsive design —Multi-language support (including right-to-left languages) and mobile-ready across stacks. Gamification and scorecard —Learning journey scorecard under the profile.

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Enhanced search entry point Role : Open to all users

The search bar is prominently placed at the top of the home page, providing instant access to search across ServiceNow. Personalized prompt suggestions appear below the search bar based on your activity, helping you discover relevant content and resume common queries faster.

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Widget customization (drag, add, remove, restore) Role : Open to all users

You can tailor your home page layout to suit your needs. To get started, select Customize in the top right corner of your home page.

In customization mode you can:

Rearrange widgets —Drag widgets to reposition them on your home page. Add or remove widgets —Add any available widgets or remove ones you do not need. Restore the default layout —Select the three-dot menu to the left of the Cancel button to restore the default widget layout. Select Done to save your changes.

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Widget-level feedback Role : Open to all users

Each widget includes a built-in feedback mechanism so you can indicate whether the content displayed is relevant and useful.

At the bottom of each widget are thumbs up and thumbs down controls. If you select thumbs down, multi-select options appear to indicate why the content is not relevant, along with an optional text field to provide additional detail.

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My tasks widget Role : Open to all users

The My tasks widget displays your three most critical active tasks, ranked by Next Best Action (NBA), so you always know what to prioritize. Completing or dismissing a task automatically pulls the next most critical item into view.

Toggle between two tabs to manage your workload:

Active —Tasks that require your attention, ranked by priority. Dismissed —Tasks you have previously dismissed. Each task displays its title, type, date, description, and a corresponding action button, for example, Assign Now or Review Now. Select any action button to open the relevant modal, flyout, or linked page.

Managing your tasks

To dismiss an active task, select the Dismiss option on the task card. The next most critical task automatically appears in its place. To reactivate a dismissed task, select Move to Active from the Dismissed tab. To view your full task list, select View all active or View all dismissed to open a complete modal for that category. The detailed tasks page includes search and filter capabilities by source, created date, and priority.

When no tasks exist in a category, the widget displays "You don't have any tasks" on the Active tab, and "No dismissed tasks" on the Dismissed tab.

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Personal Developer Instance widget Role : Open to all users

The Personal Developer Instance (PDI) widget provides a snapshot of your developer instance, reducing the need to go to separate portals to manage it.

If you already have a PDI, the widget displays key information at a glance:

Version —The current version your instance is running. Status —Whether your instance is Online, Hibernating, or Offline. Expiration timer —How much time remains before your instance expires. From the widget you can:

Select Start Building to open your development workspace. Select Manage to administer your instance settings. If you do not have a PDI yet, the widget provides a Request a free developer instance entry point. Select Visit Developer Portal to be guided through the full instance request flow.

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My learning widget Role : Open to all users

The My learning widget provides access to your ServiceNow University learning activity. Use it to track and resume your assigned, enrolled, and in-progress courses without leaving MyNow.

Tabbed navigation across Assigned, Enrolled, and In Progress items enables quick switching between learning states. Each learning card displays content type (for example, Path or Course), title, estimated duration, and a direct View, Resume, or Start action link. Displays up to five in-progress courses in a scrollable carousel. Select Resume to pick up where you left off, or select View All Courses to see your full in-progress list. When no courses are in progress, the widget displays "No in-progress courses" with a Start a Course button. Completed courses are not shown in the widget. To view your full learning history, visit ServiceNow University.

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Quick actions widget Role : Open to all users

The Quick actions widget provides up to six shortcuts personalized to your role, entitlements, and recent activity, putting your most relevant, high-frequency tasks front and center.

Shortcuts are dynamically recommended and may include actions such as Manage Users, See What's New, Manage Instances, Browse Knowledge Articles, Manage Learning Credits, and Explore Training Plans. The shortcuts shown are curated for you, not an exhaustive list of all available actions.

Looking for a different shortcut? Shortcuts cannot be manually added. Use the thumbs up and thumbs down feedback option on the widget to signal what is useful or missing. Your feedback is used to improve recommendations over time.

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Community updates widget Role : Open to all users

The Community updates widget displays personalized content from the ServiceNow Community, including questions, articles, and blogs relevant to your activity. It also makes it easier to ask questions directly from your home page.

Browsing community content: Toggle between three tabs to find what you need:

Questions —Community questions relevant to your activity. Articles —Knowledge articles based on your context. Blogs —Blog posts relevant to your interests and activity. Each item displays its title, a short content preview, and any applicable label, for example, "Based on your case activity," so you can quickly understand why it appears. Select any item to go directly to the full post on ServiceNow Community.

To view the full list of content in each category, select View all Questions , View all Articles , or View all Blogs at the bottom of the respective tab.

Have a question for the community? Select Ask a Question at the bottom of any tab to go to the question submission page.

Influencing your content: Content is automatically personalized based on your company's case activity. Use the thumbs up and thumbs down feedback option to signal what is relevant. Your feedback helps improve the content displayed over time.

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My automation store widget Role : Now Support Contributor

The My automation store widget organizes your automations into three views: bookmarked items, frequently used automations, and featured automations recommended for you. You can browse, explore, and request automations without leaving MyNow.

Browsing your automations: Toggle between three tabs:

Bookmarks —Automations you have saved for quick access. Frequent —Automations you use most often. Featured —Automations recommended based on your role and activity. Each item displays its category, title, a short preview, and a Request button. Selecting Request opens the corresponding Service Catalog page.

To browse the full catalog, select View All at the bottom of the widget.

Looking for something else? Use the thumbs up and thumbs down feedback option to share your input. Your feedback is used to improve what gets displayed over time.

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Support overview widget Role : Now Support Contributor

The Support overview widget provides a consolidated view of your active cases, changes, and problems. You can monitor item counts by priority, view subcategories, and go directly to detailed support pages all without leaving MyNow.

Browsing your support items: Toggle between the Cases , Changes , and Problems tabs. Use the account and individual switch to toggle between your personal view and your organization's account-level view.

Understanding the donut chart: Each tab displays a donut chart showing open item counts by priority. You can interact with the chart in two ways:

Select a priority segment to go directly to the corresponding detail page. Select a priority in the legend to filter that priority in or out of the chart. Viewing subcategories: Below the chart, item counts are broken down by subcategory. For example, cases are broken down into New, Work in Progress, Pending Action, and Solution Proposed. Select any subcategory count to go to the corresponding support page.

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My products widget Role : Customer Admin, Platform Owner

The My products widget provides an at-a-glance view of your product portfolio, including renewal activity and upcoming deadlines.

The widget displays four tiles showing real-time counts: All Products, Past Renewals, Renewals Due in 1 Month, and Renewals Due in 6 Months.

Selecting any tile opens the My products page with the corresponding filter applied.

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Maintenance updates widget Role : Open to all users

The Maintenance updates widget keeps you informed of upcoming and recent maintenance events relevant to your instances—no need to go to a separate portal.

The widget organizes events into two tabs:

Maintenance —Upcoming and recent maintenance events for your instances. Advisories —Advisory notices relevant to your instances. Each tab displays up to three items. Select any item to view its full details. To see the complete list, select Visit Maintenance center .

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Onboarding experience Role : Customer Admin, Platform Owner, Business User

Getting started with ServiceNow can involve many moving parts: documentation, training, setup tasks, and guidance spread across multiple portals. The MyNow onboarding experience brings everything into one guided experience tailored to your role and entitlements.

How it works: The Onboarding widget automatically appears on your MyNow home page for the first 60 days after your account is purchased. It provides a structured, step-by-step journey tailored to your role, whether you are a Customer Admin, Platform Owner, or Business User, with clear visibility into what you have completed and what comes next.

What is included:

Tailored flow —A step-by-step onboarding flow so you only see the steps and guidance relevant to your role. Progress tracking —Clear visibility into completed steps and what comes next. Integrated resources —Setup tasks, learning modules, and key resources in one place, removing the need to search across portals. For admins : Customer Experience Group (CEG) teams have access to an admin view to monitor user progress across your organization and intervene with support when needed.

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Users overview widget Roles : Customer Admin, Now Support Partner Admin, Impact Admin, Training Admin, Partner Account Admin, Member Admin

The Users overview widget provides account admins with a snapshot of their user base, with access to User Management for deeper action.

Viewing your users: The Users tab displays a bar chart of users by portal—Support, ServiceNow University, Partner, and Impact—alongside total counts for active, employee, and third-party users.

Viewing key contacts: The Key contacts tab shows important roles within your organization, including Platform Owner, Primary Customer Admin, and Primary Business Contact, along with their email and phone information.

Locked-out users: If any users are locked out of the Support portal, a banner appears at the top of the widget. To identify and resolve lockouts:

Select Visit User Management in the widget. In the Now Support tile, select View all users , then go to the Locked users tab. Select Unlock next to the affected user's name. Use the toggle to set the user's status to unlocked.

Note : If the user has no active Now Support roles, you are prompted to assign one before unlocking.

Select Save. If you assigned a role in the previous step, select Assign & unlock . For additional user management: Select Visit User Management at the bottom of the widget to access the full User Management portal.

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