<h2>Sparkle icon missing from resolution notes in Now Assist workspace</h2><br/><div style="overflow-x:auto"><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <div> <div>The sparkle icon does not appear in the resolution notes field in the Now Assist workspace. This is typically caused by one or more missing or misconfigured components: an inactive skill, a modified nowassist_context_menu UI Macro, an unconfigured WWNA skill config variable set, a missing wwna_skill_id in the table collection type field, or use of a non-default page variant.</div> <div> </div> <div>- Applies to Now Assist workspace configurations where the sparkle icon is expected in resolution notes</div> <div> </div> <div>1. Perform the following checks in order to identify the cause of the missing sparkle icon. 1. Verify that the skill is active. </div> <div> </div> <div>2. Verify that the nowassist_context_menu UI Macro is at its default configuration. </div> <div> </div> <div>3. Verify that the WWNA Config Now Assist Skill Config Var set is configured correctly. </div> <div> </div> <div>4. Verify that wwna_skill_id has been added to the table collection type field. </div> <div> </div> <div>5. If the issue occurs in the workspace, verify that the default page variant is in use. </div> </div> <div> </div> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></div>