Sudden spike on the CI count after upgrading the "ServiceNow ITOM/OT SU Licensing" plugin to 3.10+ versionSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Understanding the CI Count Increase in Licensing After Plugin Upgrade to Version 3.10+OverviewCustomers upgrading to plugin version 3.10 or later may notice a sudden increase in the Configuration Item (CI) count reflected under licensing. This document explains the root cause and the underlying architecture behind this behavior.Root CauseThe increase in CI count is due to new discovery sources being added to the itom_lu_discovery_source_mapping table following the plugin upgrade. These discovery sources, which were not previously being accounted for, are now correctly included in the licensing count.How Discovery Sources WorkBy default, the following discovery sources are recognized across all versions: ServiceNow, Service-Now, ACC-Visibility, and Kubernetes-Visibility-Agent. When a Service Graph Connector (SGC) application is installed, its respective discovery sources are registered in the itom_lu_discovery_sources table. A Business Rule titled "Add Discovery Source in Mapping Table" then adds these sources to the itom_lu_discovery_source_mapping table under their respective category. From that point forward, any CIs discovered through these SGC sources are included in the next licensing job run.Behavior Prior to Version 3.10In versions prior to 3.10, a issue was identified where the Business Rule responsible for adding SGC discovery sources to the itom_lu_discovery_source_mapping table was not triggering correctly. As a result, CIs associated with SGC discovery sources were not being captured or counted under licensing.What Changed in Version 3.10+The issue has been resolved in version 3.10 and later. Ensuring all SGC discovery sources are properly registered and their associated CIs are accurately reflected in the licensing count. The increase in CI count following the upgrade represents CIs that were always present but were previously excluded due to the issue detected. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The fix is implemented on the plugin ServiceNow ITOM/OT SU Licensing 3.10+ versions.