The responsibility framework is not working as expected. The user is being given too much access.<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ISSUE: The responsibility framework is not working as expected. The user is being given too much access. SYMPTOMS: After configuring Responsibility Definitions and Team member accounts, users who should be restricted can still see records. STEPS TO REPRODUCE: Impersonate one of the configured users go to account team members table:https://instance.servicenowservices.com/now/nav/ui/classic/params/target/sn_customerservice_team_member_list.do See which records they are able to read. They should only be able to read the records where the business is one they have been allowed for in the configuration, but they can see records that they should be restricted from viewing. CAUSE and RESOLUTION: The RAC record is configured incorrectly. It is given access to all team member records to users with relationship contributor role. It is fixed by adding condition under the "Through relationship" tab, and update the filter to "user is(dynamic) Me"