Vulnerability Response Patch Orchestration with HCL Bigfix plugin initial install not pulling data into ServiceNow from Bixfix - Support and Troubleshooting

Vulnerability Response Patch Orchestration with HCL Bigfix plugin initial install not pulling data into ServiceNow from Bixfix Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Vulnerability Response Patch Orchestration with HCL Bigfix plugin initial install not pulling data into ServiceNow from Bixfix

Symptoms .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Go to Outbound HTTP logs: sys_outbound_http_log.LIST

Pull log from call to BigFix with HTTP debugging enabled

Outbound Response shows 200 results with sample data such as: (Id of item 0 of it,Name of item 0 of it,concatenation &quot;|&quot; of values of results (item 0 of it, item 5 of it), operating system of item 0 of it, values of results (item 0 of it, item 1 of it),values of results (item 0 of it, item 2 of it), values of results (item 0 of it, item 3 of it),id of item 4 of it, name of item 4 of it, size of member set of item 4 of it) of (item 0 of it, item 1 of it, item 2 of it,item 3 of it, elements of bes computer group set of item 0 of it,item 4 of it) of (bes computers, bes properties whose (reserved flag of it and name of it as lowercase = &quot;mac address&quot;),bes properties whose (reserved flag of it and name of it as lowercase = &quot;last report time&quot;),bes properties whose (reserved flag of it and name of it as lowercase = &quot;dns name&quot;),bes properties who You can see there is no payload just a generic response like above from BigFix Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ANY

Cause .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The data within BigFix is older than the integration IMPORT SINCE date field is set to:

Example:

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Navigate to All > BigFix Patch Orchestration Integration > Integrations

Set the IMPORT SINCE field to an older date on the specific BIGFIX integration when the data was first added into the BigFix side. *NOTE* Keep in mind outbound HTTP logging in ServiceNow gets truncated after a certain amount of characters so as long as it works in POSTMAN it should work in ServiceNow.

Once backdating to early date is within range for data in BigFix the outbound HTTP response results should have actual payload data:

id of item 0 of it as string |&quot;&quot;, name of item 0 of it as string | &quot;&quot;,status of item 1 of it as string | &quot;&quot;,time issued of item 0 of it as string | &quot;&quot;,(id of source fixlet of item 0 of it as string) | &quot;&quot;,(name of site of source fixlet of item 0 of it as string) | &quot;&quot;, id of item 2 of it as string | &quot;&quot;, retry count of item 1 of it as string | &quot;&quot;,end date of item 0 of it as string | &quot;&quot;,end time_of_day of item 0 of it as string | &quot;&quot;, apply count of item 1 of it as string | &quot;&quot;, start date of item 0 of it as string | &quot;&quot;, start time_of_day of item 0 of it as string | &quot;&quot;,values of results(item 2 of it, item 3 of it), values of results(item 2 of it, item 4 of it), concatenation &quot;|&quot; of values of results (item 2 of it, item 6 of it), name of item 2 of it, values of results(item 2 of it, item 5 of it),operating system of item 2 of it) of (item 0 of it, item 1 of it,computer of item 1 of it,bes properties whose (reserved flag of it and name of it as lowercase = &quot;mac address&quot;), bes properties whose (reserved flag of it and name of it as lowercase = &quot;dns name&quot;),bes properties whose (reserved flag of it and name of it as lowercase = &quot;last report time&quot;),bes properties whose (reserved flag of it and name of it as lowercase = &quot;ip address&quot;)) of (it,results of it) of bes actions whose (fixlet flag of source fixlet of it AND id of it MOD 10 = 9 and time issued of it &gt; time &quot;Wed, 01 Jan 2025 02:36:18 +0000&quot;)"> 3649 Updated Windows Client - BigFix version 10.0.13 Now Available! Fixed Mon, 07 Apr 2025 09:48:25 -0500 5822 NOW Support 11103999 1 Wed, 09 Apr 2025 10:48:00 1 00-50-56-a9-33-f3 SOMENAME.servicenow.com 123.45.2.234 SOMENAME Fri, 09 Jan 2025 19:23:08 +0000 Win2019 10.0.17763.8146 (1809) 7.860ms Plural