AI agentic workflow is not fully executing and stopping with an 'access denied' messageIssue An AI agentic workflow that was a copy of OOB workflow 'Investigate and resolve ITSM incidents', was not working. The only change that was done, was in the role that can access this workflow. When testing, the workflow gets stopped at the AI agent 'ITSM incident resolution investigation AI agent' with the message 'access denied'. ReleaseAllCauseThe custom user role that was being used to access the workflow only contained 1 role when the user role was checked, which was "now_assist_panel_user". That role will not give access to read and write of the incident table and the other tables used by this workflow for AI Agents. ResolutionTo resolve the issue adding the 'itil' role so that it is contained within their custom role allowed the workflow to fully execute. The 'itil' role is also used OOB.