Zurich Patch 4 Hot Fix 3b: Known Errors - Known Error

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Zurich Patch 4 Hot Fix 3b : Known Errors

This article presents notable known errors in Zurich Patch 4 Hot Fix 3b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Zurich Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB1225738 PRB1622571 Performance: Utah Upgrade performance Degradation KB1709741 PRB1788540 API transaction '/api/now/cloud_event' triggered by 'AWS events-driven discovery' is overloading Default Semaphores. Should route it to INT semaphores KB1703678 PRB1809279 The SWC version (transpiler engine) in Xanadu leaks memory KB1773413 PRB1819841 Semaphore Exhaustion is caused due to the getAllUserCriteria function getting called in widgets KB2250914 PRB1909130 Installation from update set is overwriting customized records (collision detector is disabled) KB2703941 PRB1917953 [Analytics Center][NLQ] PA querying in NLQ has no way of being disabled. KB2671800 PRB1938898 hr_SecurityUtils Defect: The getCoeSecurityPolicy() method in sn_hr_core.hr_SecurityUtils contains a logic flaw that allows unauthorized read access to HR cases when both READ and WRITE COE security policies exist. KB2601907 PRB1956011 ADM / ADME probes are causing memory issue and taking down instance nodes, due to large amount of PostgreSQL processes discovered KB2664275 PRB1969766 Missing MIDLogFileHandler MID Server Properties Cause MID Servers To Go Into an Infinite Loop of Restarting During Start Up KB2715489 PRB1979071 SAML SP Keystore Certificate Expiry in March 2026 KB2719949 PRB1981044 Latest version in the sys_store_app table is updated to installed version after install thereby causing upgrade button to be unavailable in app manager KB2780048 PRB1990495 Update record action updates an invalid GlideRecord and triggers BRs when the reference record is deleted while flow is in progress KB2820738 PRB1999471 When deleting peripheral records, otherBlobsInChunkExist includes non-storage fields in coordinate comparison, causing premature S3 object deletion KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0686716 PRB1268370 Platform Security Downloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB1359912 PRB1476626 Email OOTB Business Rule 'Ignore Duplicates' on sys_email fails to avoid duplicates KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB1587295 PRB1538972 Configuration Management Database (CMDB) [Query Builder] CMDB Query Builder High Memory Utilization With Queries Containing Operator Nodes KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1987039 PRB1592634 MID Server HTTPClassyProbe has no limit on execution time or amount of data received, causing MID Server outage due to out of disk space on the system drive KB1443045 PRB1631282 The plugin com.snc.platform_document_management creates snc_internal role with a wrong sys_id KB1309227 PRB1658441 System Notifications are not translatable with respective i18 language KB1590137 PRB1673906 UI16 form loads slowly when Table Name field is added and instance has a lot of metadata KB1434114 PRB1679148 Thread got stuck in the JSQLParser call while trying to parse long query KB1514475 PRB1685124 Activity Stream Mention (@user) does not work in comments and work notes on Workspace KB1575573 PRB1710720 Customers can break xmlstats.do for ServiceNow, causing outages, if they remove the "public" role from the AAdminProcessor.execute ACL KB1633670 PRB1739397 The breakdown element limitation is not respected as intended for Correlation job resulting in high memory consumption. KB2440669 PRB1855083 toolbar options and plugins for the Tinymce editor are missing in the dictionary attribute for the Knowledge Article body field. KB2082311 PRB1885306 IRE engine is not throwing exceptions when invalid numbers being passed to port (integer) leading to duplicate CIs KB2293905 PRB1894468 [Perf Degradation] [Jmeter] Open home page DL degraded by 300 ms on mainline KB2398708 PRB1898139 MID server not starting due to parentheses in the home folder's path, leaving MID Server Down after Upgrades KB2899347 PRB1900095 Client state not updating properly KB2414897 PRB1907112 [PLATFORM DEFECT FILED - TRACKING ONLY] - Getting the value of current object as null in the ACL script KB2617119 PRB1922171 RaptorDB: CONTAINS query with the RLQUERY in hybrid table throws SQL exception KB2468450 PRB1930929 Updates on sys_user table are aborted by "Prevent invalid country code" or "Prevent invalid language code" Business Rules KB2513986 PRB1934285 Skills with scoped records not enabled for scoped administration are not searchable by non-scoped admin users KB2532115 PRB1938155 Changing the memory watcher to use oldgen usage percentage over the whole heap usage percentage kicks in remediator logic early KB2531096 PRB1938364 Large number of history (audit) data can lead to node memory contention on node when loading form KB2536752 PRB1942577 Mid Server with a closing parenthesis ")" in the windows service name, doesn't start itself after upgrading, leaving the MID Server Down KB2654904 PRB1944097 Unable to upload push certificates into "sys_certificate" table KB2552260 PRB1944805 getDisplayValue() throws NullPointerException on variable set variables from catalog variable KB2601161 PRB1946446 Date gets picked incorrectly in List column header filter on date field in Workspace when non-default date format is used KB2595527 PRB1955869 Undersized ScriptEnginesTables cache increases processing time if any engine takes longer to re build KB2633251 PRB1963685 MID Server File Sync doesn't sync attachments when the sys_attachment table name is prefixed with ZZ_YY to prevent clones deleting the OOTB attachments KB2684464 PRB1963964 [Performance]The install/update modal for any Now assist app which loads new "Now assist suite" UX opens in more than 2 mins KB2634902 PRB1964984 Pattern Sync to Mid UI action causes OOM on instances with large number of custom fields KB2768233 PRB1965617 [GenAI-2025-Dec] Legacy NAP is not loading on upgrade tests KB2738206 PRB1970237 Post Zurich upgrade pattern Debug mode is not working as expected KB2732975 PRB1977069 Aus RP1::Unable to schedule Data visualizations KB2741852 PRB1984516 Flows with Record triggers are not triggering intermittently after ZP5 upgrade KB2753355 PRB1986694 My Company Applications is not showing the latest versions of internally shared apps or sync now on app manager doesn't seem to update to the latest KB2794876 PRB1992648 com.snc.nlq.MetadataGenerator is modifying GlideElement objects in TableDescriptorCache and likely is causing CSTASK1333706 and two others. KB2804238 PRB1992835 Deprecated Classic App Manager URL causes issues on ZP5, YP10, Ap0 and above instances KB2817799 PRB1997398 now-chat-window library build missing rem multiplier causes tiny text in ENHANCED_CHAT fullscreen portal KB2898934 PRB1998771 Installing com.glide.ai_record_activity plugin does not create sys_ai_record_activity table causing NullPointerException errors KB2901692 PRB2002003 Stuck semaphore due to the call GlideUxInteroperableRoutesProvider.getInteroperableRoutesByIds() KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order