Issue with viewing interaction Records, record is refreshing forever - Support and Troubleshooting

Issue with viewing interaction Records, record is refreshing forever Issue Problem When user is opening an interaction record, the record keeps refreshing again and again

Steps to reproduce

1. Impersonate user with issues

2. Go to interaction.list

3. Open a record

4. Observed the records is refreshing again and again

Release Generic

Cause Root Cause

The issue is caused by a custom script that automatically saves the form when the 'sow' view is used. It has this code

if (view == 'sow') { g_form.save(); } Resolution Steps to Resolve

1. Go to the custom script used 2. Disable the script