Unexpected Behavior in Conversational Flow Between Subprod Instances Issue ProblemAn unexpected question is getting populated in the conversational flow in one instance and the issue does not occur in another instance. Steps to reproduce 1. Create a catalog item (CAT_ITEM_A) in one instance (Instance_A) 2. Move the same catalog item (CAT_ITEM_A) to another instance (Instance_B) 3. On Instance_A, Open Now Assist Virtual Agent (NAVA) and type/enter: CAT_ITEM_A 4. On Instance_B, Open NAVA and type/enter: CAT_ITEM_A Compare both answers generated on the instances, the results are different and the output generated on Instance_A is the expected one ReleaseGenericCauseRoot Cause1. The Instance_B instance was not using long-term memory (LTM) when the catalog was called, unlike the Instance_A 2. Also, there a variable set missing when the catalog was created on Instance_B ResolutionSteps to Resolve As the expected output is the one using long-term memory (LTM), please do 1. Ensure long-term memory (LTM) configurations are properly configured on Instance_B, including enabling LTM and verifying category mappings. For more information review=> Set up long-term memory 2. Be sure the catalog items used have the same definition