Zurich Guided Tours feature descriptionSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Easy Discoverability of Guided Tours enhances the user experience in ServiceNow by making interactive walkthroughs more visible and accessible. Previously, Guided Tours were displayed at the bottom of the Help panel in a dropdown, which often made them hard to find.With this enhancement (introduced in the Zurich release), Guided Tours are now displayed prominently at the top of the Help panel. Relevant tours for the current page are listed individually, allowing users to immediately see and select the walkthrough most appropriate to their task.If multiple tours are available for a page, the first four are shown by default, with a “Show more / Show less” option to expand or collapse the list. When a tour is selected, the Help panel switches into a tour playback mode, displaying the current step, total steps, and a progress bar with percentage completion.This improvement reduces user effort in discovering help content, improves adoption of Guided Tours, and supports faster onboarding and task completion.Purpose1) Increase visibility and adoption of Guided Tours.2) Provide a simpler, more intuitive way for users to access contextual help.3) Improve self-service by making training and process guidance the first thing users see in the Help panel.4) Reduce dependency on admin or support teams for navigation and task completion. Help panel before Zurich: Help panel from Zurich: