Live Agent Chats for one location is going to the incorrect Queue Issue ProblemEmployees from Europe are being directed to the US queue when using Live Agent Chat, even though there are no agents available in Europe. This contradicts the expected Advanced work assignment (AWA) queue work item routing conditions. Steps to reproduce 1. User from Europe connects to portal2. No agents available in Europe3. User start a chat and it goes to a US agent who is available and chat must keep on Europe. ReleaseGenericCauseRoot CauseThe conditions for the queue were based on multiple location.regions using OR logic. Something like location.region is not Europe ORlocation.region is not Asia ORlocation.region is not SAMA ORlocation.region is not Oceania When the item goes to the queue conditions, this validation is done location.region is not Europe OR => False (as user is in Europe)location.region is not Asia OR => True (as user is in Europe)location.region is not SAMA OR => True (as user is in Europe)location.region is not Oceania => True (as user is in Europe) Results False OR True OR True OR True = True. => The condition is valid ResolutionSteps to Resolve 1.Go to Advanced Work Assigment > Settings > Queues2. Query the queue with issues3. Update the conditions to ensure correct location is validated