In Agent Chat, when an agent transfers to queue, they receive a message saying "transferring to queue" but they do not receive the message "Agent has joined the chat" Issue ProblemWhen an originating agent transfers a chat to a queue using the quick action transfer, they receive a system message stating "transferring to ". However, the originating agent does not see any further messaging indicating a successful transfer after the new queue agent accepts the transfer. Steps to reproduce 1. User connects to portal and start a virtual agent conversation 2. Agent accepts the chat 3. Agent transfer to another queue No message received about "Agent has joined the chat" ReleaseGenericCauseRoot CauseThe agent has joined message is not displayed when transferring to queues. This is due to by design.ResolutionSteps to Resolve As a workaround, you can modify the transfer to queue message having more information doing 1. Go to sys_properties.list2. Query by: com.glide.cs.transfer_to_queue_msg3. Update value field with a value you are looking for"Transferring to queue.........."4. Save the recordNow, when transferring to queues, agent and user will get that message.