Save Button Missing When Creating New Articles in Knowledge Center - Known Error

Save Button Missing When Creating New Articles in Knowledge Center Description When creating a new knowledge article in the Knowledge Center, the Save button is not present, and the corresponding XML elements required for it are missing. This prevents users from saving / creating articles in the workspace. The issue is caused by the absence of the best_practice.problem.madrid.state_model plugin. The Fix is targeted for ZP7.

Steps to Reproduce

1. Access an instance that lacks the best_practice.problem.madrid.state_model plugin. 2. Navigate to the Knowledge Center Workspace. 3. Select the "Create New Article" action. 4. Choose any Knowledge Base and Template, then proceed to the next step. 5. Observe that the Save button is not visible on the interface.

Workaround Apply the provided update set in PRB1983900 (Updated_sys_remote_update_set_4c748ad6057efa10f87781ef8692ee67.xml) to resolve the missing Save button.

Related Issue: Publish Button Missing (PRB1975510) In addition to the Save button issue documented above, some customers may experience a missing "Publish" UI Action in the Knowledge Center article editor. This is a separate known issue tracked and addressed by PRB1975510 .

Description When creating or editing articles in the Knowledge Center (particularly when using the Advanced Article Editing Tool), the "Publish" button is completely absent from the interface. This prevents users from publishing articles even after:

Applying the Save button update set (from PRB1983900) Disabling the Advanced Article Editing Tool entirely Resolution This issue has been fixed via PRB1975510.