Usage Insights event inventory - Support and Troubleshooting

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Starting Australia, User Experience Analaytics is known as Usage Insights. This inventory is maintained by the Usage Insights team and updated regularly. The complete list of events will be cataloged gradually over time.

How to find your event:

Press Ctrl+F (PC) or Command+F (Mac) and search by event name, description, or application name. Locate your event in the table and note its channel (for example, Next Experience or Service Portal) and download relevant attachment at the bottom You will need to search the downloaded PDF file with the event name Service Portal list of inventoried events in the Service Portal channel Name of event Description of event Event application Initiate Search Search is performed on service portal Service Portal Order Catalog Item Request Catalog request is submitted via Order catalog item flow Service Portal Search Result Selected User interacts with search results Service Portal Submit Catalog Request Catalog request is submitted via service portal Service Portal Submit Record Producer Request Record producer submitted Service Portal Successful Login User logs into the service portal Service Portal Successful Logout User logs out of the service portal Service Portal View Knowledge Article Knowledge article is viewed on service portal Service Portal Next Experience list of inventoried events in the Next Eperience channel Name of event Description of event Event application Column configuration - disable column Count of OOBT or Custom column disabled. Collaborative Work Management Column configuration - enable column Count of OOBT or Custom column enabled. Collaborative Work Management Create New Feedback Filter Card Button Click When new feedback filter card or new filter button is clicked Strategic Planning Workspace Create New Feedback Record Button Click When new feedback button clicked Strategic Planning Workspace Create New Product Idea Record Button Click When new product idea button is clicked Strategic Planning Workspace Docs - Cell colored Click on the colour selection toolbar to set the background of a table cell. Strategic Planning Workspace Docs - Create child doc page Creating a new document page that is hierarchically nested under the current page. Strategic Planning Workspace Docs - Create doc page Creating a new blank document page by clicking "Create page" button. Strategic Planning Workspace Docs - Create doc page from template Creating a new doc page based on a pre-defined template by clicking "Create page from template" button. Strategic Planning Workspace Docs - Create duplicate doc page Creating an exact copy of an existing document page. Strategic Planning Workspace Docs - Doc page delete Delete a page using context menu on the page. Strategic Planning Workspace Docs - Export to pdf click Click "Export to pdf" button from the top right corner of the docs context menu. Strategic Planning Workspace Inline Edit For Feedback Record Click When inline edit is done on feedback records ( presentation list ) Strategic Planning Workspace Add Expense Line from Context Menu When user clicks on add expense line from context menu Strategic Planning Workspace Add Expense Line from Split Button Adding expense line from split button Strategic Planning Workspace Approves budget for a single entity When user approves budget for a single entity Strategic Planning Workspace Collapse Widget Section In Baseline Screen When user collapse the widget section in baseline screen Strategic Planning Workspace Collapse Widget Section In Cost Screen When user collapse widget section in cost screen Strategic Planning Workspace Expand Widget Section In Baseline Screen When user expand widget section in baseline screen Strategic Planning Workspace Expand Widget Section In Cost Screen When user expands the widget section in cost screen Strategic Planning Workspace Financials - Modifies time scale or range of portfolio plan financials when user modifies time scale or range of portfolio plan financials Strategic Planning Workspace Financials - Open portfolio plan financials When user opens finanicals tab for a portfolio plan Strategic Planning Workspace Financials - Opens record financials from portfolio plan When user navigates to financials record page from financials tab for portfolio plan Strategic Planning Workspace Navigate To Baseline Overview Screen Using Tab(keyboard) When user navigate to baseline overview screen using tab Strategic Planning Workspace Navigate To Cost Screen Using Tab (keyboard) Navigate To Cost Screen Using Tab Strategic Planning Workspace Navigate To Overview Baseline From Compare Baseline When user navigate from overview baseline screen from compare baseline screen Strategic Planning Workspace New cost plan creation from budget view When user creates new cost from budget view Strategic Planning Workspace New expense line creation from budget view When user creates new expense line from budget view Strategic Planning Workspace On cost plan update When cost plan is updated Strategic Planning Workspace On cost plan update from budget view when user updates cost plan from budget view Strategic Planning Workspace On expense line update On expense line update Strategic Planning Workspace On expense line update from budget view When user updates expense line from budget view Strategic Planning Workspace Planned Cost Inline Update When planned cost updated inline from grid Strategic Planning Workspace Time Scale Updated In Baseline Screen When user updates time scale in baseline screen Strategic Planning Workspace Toggles budget view When user toggles budget view Strategic Planning Workspace Updates planned cost through inline editing from budget view when user updates planned cost through inline editing from budget view Strategic Planning Workspace Updates the budget cells for a single entity When user updates the budget cells for a single entity Strategic Planning Workspace Uses copy cost to budget option When user uses copy cost to budget option Strategic Planning Workspace Created New Baseline On new baseline creation Strategic Planning Workspace Add component Tracks when a user clicks the Add component button on Next Experience Builder. Next Experience All Menu Editing Provide negative feedback Tracks when a user clicks the thumbs-down button in the "How did we do?" feedback widget to submit negative feedback about their Next Experience UI session. Next Experience All Menu Editing Duplicate a module Tracks when a user selects the Duplicate option from a module's context menu to create a copy of an existing module within UI Builder. Next Experience All Menu Editing Load admin rule form Admin rule form loaded for viewing or editing Unified Security Exposure Management Click admin console others review button Click admin console others review button Unified Security Exposure Management Click admin rule review button Click admin rule review button Unified Security Exposure Management Expand admin console integration accordion Expand admin console integration accordion Unified Security Exposure Management Filter rule list by table Filter the list of admin rules by a specific table type to quickly narrow down and manage rules relevant to your needs. Use the dropdown to select a table — such as Vulnerable Item, Application Vulnerable Item, or Container Vulnerable Item — or choos Unified Security Exposure Management Click reapply admin rule User clicks reapply button to rerun admin rules on existing records Unified Security Exposure Management Click new admin rule button User clicks new button to create a new admin rule Unified Security Exposure Management Collapse admin console integration accordion Collapse admin console integration accordion Unified Security Exposure Management Add modules to an application menu Track when a user creates a new application menu using Build Anywhere Next Experience All Menu Editing Add a new module view Track when a user adds a new view when configuring module settings Next Experience All Menu Editing View foundations metric data Tracks when a user clicks on the metrics in CMDB success advisor data foundations dashboard CMDB Workspace MAW click button click button MID Admin Workspace Click edit model provider Triggered when user navigates to Edit Providers page from Mangage Model Providers page. Now Assist Admin View Initial Resizable Panes created event to test activating and de activating and event for Q1 metric cleanup Resource Management Workspace Click Create Demand Triggers when user clicks on Create Demand in Application Rationalilization Enterprise Architecture Click manage ai models Triggered when Manage AI Models option in Settings menu. Now Assist Admin Click manage model versions Triggered when user navigates to Manage Model Versions page from Settings menu. Now Assist Admin Click manage model providers This event is triggered when user navigates to Manage Model Providers page. Now Assist Admin Save Page Component Builder Save page in Component Builder UI Builder Create component Component Builder Create component from UIB Homepage UI Builder Strategy and Goals - Create new goal Tracks when a user clicks the "New goal" button to initiate the creation of a new goal within the Strategy and Goals board Strategic Planning - Goals Strategy and Goals - Align work - goal Tracks when a user clicks the "Align work" option from the goal context menu to associate and link work items to a goal Strategic Planning - Goals Strategy and Goals - Add target - context menu Tracks when a user clicks the "Add target" option from the goal context menu to add a measurable target to an existing goal. Strategic Planning - Goals Strategy and Goals - Duplicate target Tracks when a user clicks the "Duplicate target" option from the target context menu to create a copy of an existing target within a goal Strategic Planning - Goals Strategy and Goals - Check-in actuals - context menu Tracks when a user clicks the "Check-in actuals" option from the row context menu Strategic Planning - Goals Strategy and Goals - Check-in actuals Tracks when a user clicks the "Check-in actuals" button on the target record page Strategic Planning - Goals Strategy and Goals - Duplicate goal Tracks when a user clicks the "Duplicate goal" option from the goal context menu to create a copy of an existing goal Strategic Planning - Goals Strategy and Goals - Save and add target Tracks when a user clicks the "Save and add target" button in the New Goal dialog to save the newly created goal and immediately proceed to add a measurable target Strategic Planning - Goals Strategy and Goals - Create subgoal Tracks when a user clicks the "Create sub-goal" option from the goal context menu to add a child goal under an existing goal Strategic Planning - Goals Strategy and Goals - Align work - target Tracks when a user clicks the "Align work" option from the target context menu to associate and link work items to a target Strategic Planning - Goals Click admin console integration review button User clicks the Review button on the Administration Console's Integration tile within the Security Exposure Management workspace. The action navigates the user to the detailed integration performance and run details view for the selected integration. Unified Security Exposure Management Install recommended SGC Tracks user clicks on install connector button in CMDB success advisor dashboard CMDB Workspace View recommended Discovery Pattern Tracks user clicks on view discovery patterns from CMDB success advisor dashboard CMDB Workspace View hardware metric data Tracks when a user clicks on the metrics in CMDB success advisor HAM dashboard CMDB Workspace Create recommended SGC connection Tracks user clicks on create connection button in CMDB success advisor dashboard CMDB Workspace Install recommended Discovery Pattern plugin Tracks user clicks on install plugin button in CMDB success advisor dashboard CMDB Workspace Add Core UI modules to an application menu Tracks when a user selects a module type from the module picker and clicks Done to add a new module to the application menu in Core UI. Next Experience All Menu Editing Update dashboard Saves changes to an existing dashboard configuration in the dashboard management panel AI Analytics Remove dashboard Deletes a dashboard from the dashboard management panel AI Analytics Search dashboard Searches for a dashboard by name or description using the search field in the dashboard management panel AI Analytics Click add dashboard Creates a new dashboard from the dashboard management panel AI Analytics Unpin dashboard Unpins a previously pinned dashboard in the dashboard management panel AI Analytics Pin dashboard Pins a dashboard in the dashboard management panel for quick access AI Analytics Click overview side nav Clicks the Overview item in the side navigation to open the Overview dashboard AI Analytics Click usage side nav Clicks the Usage item in the side navigation to open the Usage dashboard AI Analytics Click adoption side nav Clicks the Adoption item in the side navigation to open the Adoption dashboard AI Analytics Click related dashboard side nav Clicks the Related Dashboard item in the side navigation to navigate to a related dashboard AI Analytics Click voice side nav Clicks the Voice item in the side navigation to open the Voice dashboard AI Analytics Click assist side nav Clicks the Assist item in the side navigation to open the Assist dashboard AI Analytics Click deflection details side nav Clicks the Deflection Details item in the side navigation to open the Deflection Details dashboard AI Analytics Click sentiment side nav Clicks the Sentiment item in the side navigation to open the Sentiment dashboard AI Analytics Click self-solve performance side nav Clicks the Self-solve Performance item in the side navigation to open the Self-solve Performance dashboard AI Analytics Click help side nav Clicks the Help item in the side navigation to access help and support resources AI Analytics Click overview page date filter Clicks the date range filter on the Overview dashboard to adjust the time period for displayed data AI Analytics Click usage page date filter Clicks the date range filter on the Usage dashboard to adjust the time period for displayed data AI Analytics Click overview page assistant filter Clicks the assistant filter on the Overview dashboard to narrow data to a specific assistant AI Analytics Click overview page channel filter Clicks the channel filter on the Overview dashboard to narrow data to a specific channel AI Analytics Click usage page assistant filter Clicks the assistant filter on the Usage dashboard to narrow data to a specific assistant AI Analytics Click usage page channel filter Clicks the channel filter on the Usage dashboard to narrow data to a specific channel AI Analytics Click usage assistant conversation kpi Clicks the Total Conversations by Assistant widget on the Usage dashboard to view kpi AI Analytics Click adoption page date filter Clicks the date range filter on the Adoption dashboard to adjust the time period for displayed data AI Analytics Click adoption page assistant filter Clicks the assistant filter on the Adoption dashboard to narrow data to a specific assistant AI Analytics Click adoption page channel filter Clicks the channel filter on the Adoption dashboard to narrow data to a specific channel AI Analytics Click adoption daily conversation consumer kpi Clicks the Average Active Users widget in the Adoption dashboard to view kpi AI Analytics Click adoption new user kpi Clicks the New Users widget on the Adoption dashboard to view kpi AI Analytics Click adoption average conversation per user kpi Clicks the Average Conversations per User widget on the Adoption dashboard to view kpi AI Analytics Click adoption assistant conversation kpi Clicks the Conversation Volume Trend widget on the Adoption dashboard to view kpi AI Analytics Click adoption assist-to-action ratio kpi Clicks the Assist to Execution trend widget on the Adoption dashboard to view kpi AI Analytics Click sentiment page date filter Clicks the date range filter on the Sentiment dashboard to adjust the time period for displayed data AI Analytics Click sentiment page assistant filter Clicks the assistant filter on the Sentiment dashboard to narrow data to a specific assistant AI Analytics Click sentiment page channel filter Clicks the channel filter on the Sentiment dashboard to narrow data to a specific channel AI Analytics Click sentiment average daily inferred csat session kpi Clicks the Overall Sentiment widget on the Sentiment dashboard to view kpi AI Analytics Click sentiment conversation insight processed kpi Clicks the Conversations Analyzed widget in the Sentiment dashboard to view kpi AI Analytics Click sentiment high empathy rate conversation insight kpi Clicks the High Empathy Rate widget in the Sentiment dashboard to view kpi AI Analytics Click sentiment percentage of conversation with negative emotion kpi Clicks the Conversations with Negative Emotions widget in the Sentiment dashboard to view kpi AI Analytics Click sentiment average daily inferred csat virtual agent kpi Clicks the Average Inferred CSAT Virtual Agent widget in the Sentiment dashboard to view kpi AI Analytics Click sentiment average daily inferred csat live agent kpi Clicks the Average Inferred CSAT Live Agent widget in the Sentiment dashboard to view kpi AI Analytics Click self-solve performance page date filter Clicks the date range filter on the Self-solve Performance dashboard to adjust the time period for displayed data AI Analytics Click self-solve performance page assistant filter Clicks the assistant filter on the Self-solve Performance dashboard to narrow data to a specific assistant AI Analytics Click self-solve performance page channel filter Clicks the channel filter on the Self-solve Performance dashboard to narrow data to a specific channel AI Analytics Click deflection details page date filter Clicks the date range filter on the Deflection Details dashboard to adjust the time period for displayed data AI Analytics Click deflection details page assistant filter Clicks the assistant filter on the Deflection Details dashboard to narrow data to a specific assistant AI Analytics Click deflection details page channel filter Clicks the channel filter on the Deflection Details dashboard to narrow data to a specific channel AI Analytics Click assist page date filter Clicks the date range filter on the Assist dashboard to adjust the time period for displayed data AI Analytics Click assist page assistant filter Clicks the assistant filter on the Assist dashboard to narrow data to a specific assistant AI Analytics Click assist page channel filter Clicks the channel filter on the Assist dashboard to narrow data to a specific channel AI Analytics Click assist conversation assist usage volume kpi Clicks the Sum of all Conversational Assists widget in the Assists dashboard to view kpi AI Analytics Click assist ai-assisted action in conversation kpi Clicks the Executions per Assistant widget in the Assists dashboard to view kpi AI Analytics Click on transfer type option in Phone Directory Triggered when an agent initiates a call transfer by selecting a transfer type (Consult or Blind) for a target agent or queue from the phone directory. Customer Service Management Workspace Select recording option during active call Tracks the start, stop, pause, and resume actions performed on call recording by the primary participant on an active call. Customer Service Management Workspace Click on Merge calls button Tracks the merge call action performed by the primary participant on an active call. Customer Service Management Workspace Click on Mute/Unmute button for Secondary Participant Triggered when the primary agent mutes or unmutes a secondary participant during an active call. Customer Service Management Workspace Click coach button during active call Tracks when a supervisor clicks the Coach button to provide real-time guidance to an agent during an active call, audible only to the agent. Customer Service Management Workspace Click on End Call button for Secondary Participant Triggered when the primary agent ends the call for a secondary participant during an active call. Customer Service Management Workspace Click monitor button during active call Triggered when a supervisor starts monitoring an agents active call. Customer Service Management Workspace Click on Mute/unmute primary participant button Tracks the mute and unmute actions performed by the primary participant on an active call Customer Service Management Workspace Click on Hold/unhold primary participant button Tracks the hold and resume actions performed by the primary participant on an active call. Customer Service Management Workspace Leave and transfer active call Tracks the leave and transfer action performed by the primary participant on an active call. Customer Service Management Workspace Click Barge In button during active call Triggered when a supervisor barges into an agent's active call to join the conversation Customer Service Management Workspace Click Coach button during active call Triggered when a supervisor starts coaching an agent during an active call, allowing them to speak privately to the agent without the caller hearing. Customer Service Management Workspace Click Monitor button during active call : Tracks when a supervisor clicks the Monitor button to silently listen to an active call between an agent and customer without either party being aware. Customer Service Management Workspace Click stop monitor participant during active call Triggered when a supervisor stops monitoring a specific participant during an active call. Customer Service Management Workspace Click Additional information icon to view agent detail Tracks the get more info action performed by the primary participant on the phone directory in the transfer call panel. Customer Service Management Workspace Click Toggle keypad button Tracks when a user clicks the keypad button in the call control toolbar to open or close the DTMF keypad during an active call. Customer Service Management Workspace Select queue from outbound call panel Tracks when a user selects a queue from the search results dropdown in the outbound call panel to assign it for routing an outbound call. Customer Service Management Workspace Type in outbound queue search field Tracks when a user types in the queue search field within the outbound call panel to find a specific queue for routing an outbound call. Customer Service Management Workspace Update Call Context during active call Tracks when the call context is updated for an active call or when the phone directory transfer list is updated in the Interaction Control panel. Customer Service Management Workspace Click End active call button Tracks when the primary participant clicks the end call button in the call control toolbar to terminate an active call. Customer Service Management Workspace Click on Flag/unflag call button Tracks when a user clicks the flag button in the call control toolbar to report or remove a call quality issue during an active call. Customer Service Management Workspace Click stop coaching participant during active call Triggered when a supervisor stops coaching a specific participant during an active call. Customer Service Management Workspace Click stop barge in participant during active call Triggered when a supervisor stops barging in on a specific participant during an active call. Customer Service Management Workspace Click barge in button during active call Tracks when a supervisor clicks the Barge In button to join and participate in an active call between an agent and customer. Customer Service Management Workspace Click call contact button on keypad Tracks when an agent initiates an outbound call by dialing a phone number from the keypad. Customer Service Management Workspace Click stop barging in during active call Triggered when a supervisor stops barging and leaves the agent's active call. Customer Service Management Workspace Click stop monitoring during active call Triggered when a supervisor stops monitoring an agent's active call. Customer Service Management Workspace Click stop coaching during active call Triggered when a supervisor stops coaching an agent during an active call. Customer Service Management Workspace Type in transfer call search field Triggered when the primary agent searches for a transfer target by entering or updating a search term in the Transfer Call phone directory. Customer Service Management Workspace Type in phone directory search field Search Phone Directory Customer Service Management Workspace Click call contact button on phone directory Tracks when a user clicks the call button next to a contact in the phone directory to initiate an outbound call from the idle screen. Customer Service Management Workspace Click info button on phone directory Tracks the get more info action performed by the primary participant on phone directory in global call page Customer Service Management Workspace Click on Hold/Resume button for Secondary Participant Triggered when the primary agent places a secondary participant on hold or resumes them during an active call. Customer Service Management Workspace Load interaction page as supervisor Tracks when a supervisor with the AWA Manager role opens an active interaction record. This event fires automatically when the interaction page loads and a valid call session is detected. Customer Service Management Workspace Product Feedback Users who submitted product feedback via the help menu drop down and completing the provide feedback modal response. MAW select tab Navigate to different MID workspace tabs ITOM Infra Services Workspace MAW select MID server content tree item Selects related list on MID server page ITOM Infra Services Workspace MAW click documentation Clicking documentation links ITOM Infra Services Workspace Click AI Insight tab User clicks the AI Insights tab in the L2 menu of Project Workspace to view AI-generated project insights. Now Assist for SPM - Project Workspace - AI Insights tab - User clicks the AI Insights tab in the L2 menu Project Workspace Click Generate New AI Insight icon User clicks the Generate New Insights icon on the top right of the AI Insights tab to regenerate project insights with the latest project data. Now Assist for SPM - Project Workspace - AI Insights tab - User clicks the Generate New Insights Icon on t Project Workspace Click Generate Status Report button in central pane User clicks the Generate Status Report button from the central pane of the AI Status Report section in Project Workspace to generate an AI-powered status report. Now Assist for SPM - Project Workspace - AI Status Report - User clicks the Generate Sta Project Workspace Click Generate Insight button User clicks the Generate Insights button in the central pane of the AI Insights tab to generate the first set of AI-powered project insights. Now Assist for SPM - Project Workspace - AI Insights tab - User clicks the Generate Insights Button in the c Project Workspace Click Generate Status Report button User clicks the Generate Status Report button from within a project record page to generate an AI-powered status report for the project. Now Assist for SPM - Project Workspace - AI Status Report - User clicks the Generate Status Report button from wi Project Workspace Create app menu load time Tracks the load time for when a user clicks the Create button to create a new application menu in Next Experience All Menu Editor. Next Experience All Menu Editing Left Nav - Reorder Module Tracks when a user drags a module record over another to reorder modules in the left navigation sidebar. Next Experience All Menu Editing Left Nav - Delete Module Tracks when a user clicks the Delete button in the left navigation sidebar to initiate the module deletion process. Next Experience All Menu Editing Left Nav - Configure Module Tracks when a user clicks the Configure button in the left navigation sidebar to open the module configuration form. Next Experience All Menu Editing Left Nav - Add Module Initiated Tracks when a user clicks the '+' button in the left navigation sidebar to initiate the add module workflow. Next Experience All Menu Editing Module - Create New Tracks when a user completes the module creation workflow through the platform. The workflow begins from the module list, where the user selects the option to create new, and then creates either a new or existing module by filling in the module detai Next Experience All Menu Editing Create component Component Builder Create component from UIB Homepage UI Builder View module load time Tracks the load time for when a user clicks to view a module in Next Experience all Menu Editor. Displays performance data for how long the module takes to load. Next Experience All Menu Editing Create a new application menu Create a new application menu Next Experience All Menu Editing Click Start For Dynamic Guidance It triggers when user start the Dynamic Guidance Add component load time Tracks the load time for when a user clicks to add a component to the stage in Next Experience All Menu Editor. Next Experience All Menu Editing Complete AI Screen Reader Section Summary Tracks section-level summary usage Invoke AI Screen Reader Section Summary Tracks section-level summary usage Invoke AI Screen Reader Page Summary Tracks page-level summary usage Complete AI Screen Reader Page Summary Tracks page-level summary usage Enable AI Screen Reader Tracks when users enable the overall feature Disable AI Screen Reader Tracks when a user disables the overall feature Click phone panel Triggered when the agent's phone panel establishes communication with the telephony provider. This event fires during the connection lifecycle: when the initial handshake is completed (init), when the phone panel configuration is retrieved (config), Customer Service Management Workspace Click feedback button Tracks when a user clicks the thumbs up or thumbs down feedback button in the Now Assist panel to rate the quality of an AI-generated response. UI Builder Complete AI Module Tracks the number and type of modules created by AI Next Experience All Menu Editing Click AI Identified Risk L2 menu User clicks AI Identified Risks from the L2 menu to open the project risk analysis page. Project Workspace Click Generate AI Risk button in AI Identified Risk page User clicks the Generate AI Risks button from the AI Identified Risks page to trigger risk analysis for the project. Project Workspace Select your work tab Tracks when a user selects the Your work tab on the Service Operations Workspace home page. Service Operations Workspace Click Generate tasks button in planning page User clicks the Generate tasks button from within the Planning page to automatically create and populate project tasks based on the project plan data. Project Workspace Click Generate Project button on Home page User clicks the Generate project button from the Project Workspace home page to initiate AI powered project plan generation. Project Workspace Click Create Project button on modal User clicks the Create Project button on the AI powered project plan generation modal to confirm and create a new project with the specified details. Project Workspace Update the layout of a tab Tracks when a user selects a layout option for a tab within the "Layout for Details" configuration dialog, allowing them to choose between a single-column or two-column content arrangement for the tab's display. Update the table value Tracks when a user selects a table value from the autocomplete dropdown on a Catalog Task form. Module editing during creation Tracks when a user clicks the Done button on the Add modules screen, capturing each visit to the module creation flow and recording which module type was selected. Next Experience All Menu Editing Provide positive feedback Tracks when a user provides positive feedback by clicking the thumbs up icon Next Experience All Menu Editing Click Regenerate button in AI Identified Risk page User clicks the Regenerate button from within the AI Identified Risks page to refresh and regenerate risk analysis with the latest project data. Project Workspace Rejects modules generated by AI A user clicks on Reject to reject generated modules using AI Next Experience All Menu Editing Stops AI modules generation A user clicks on Stop Generating to stop generating modules using AI Next Experience All Menu Editing Accepts modules generated by AI A user clicks on Accept and Edit to accept generated modules using AI Next Experience All Menu Editing Click Generate Status Report button User clicks the Generate Status Report button from within a project record page to generate an AI-powered status report for the project. Now Assist for SPM - Project Workspace - AI Status Report Project Workspace Click Generate Insight button User clicks the Generate Insights button in the central pane of the AI Insights tab to generate the first set of AI-powered project insights. Now Assist for SPM - Project Workspace - AI Insights tab Project Workspace Click Generate Status Report button in central pane User clicks the Generate Status Report button from the central pane of the AI Status Report section in Project Workspace to generate an AI-powered status report. Now Assist for SPM - Project Workspace - AI Status Report Project Workspace Click AI Insight tab User clicks the AI Insights tab in the L2 menu of Project Workspace to view AI-generated project insights. Now Assist for SPM - Project Workspace - AI Insights tab Project Workspace Click Generate New AI Insight icon User clicks the Generate New Insights icon on the top right of the AI Insights tab to regenerate project insights with the latest project data. Now Assist for SPM - Project Workspace - AI Insights tab Project Workspace Generates modules using AI A user clicks on Generate to generate modules using AI Next Experience All Menu Editing Create module load time Tracks the load time for when a user completes the module creation flow by clicking the Done button in Next Experience All Menu Editor after selecting and configuring modules to add to the application menu. Next Experience All Menu Editing Change calendar frequency Tracks when a user clicks the Apply button after changing the calendar frequency or aggregation period to apply the selected changes to the KPI details chart and data display. Platform Analytics Navigation to kpi details page Tracks when a user navigates to the KPI Details page from various entry points such as Dashboards or the Indicator Library, capturing the origin of the navigation request. Platform Analytics Toggle breakdown hierarchy Tracks when a user toggles the breakdown hierarchy option to switch between displaying data as separate line series or rolling up scores in a hierarchical view within the KPI details filter panel. Platform Analytics Trigger action recommendation in AI Data Explorer Trigger generation of action recommendations in AI Data Explorer Navigate page Tracks page navigations within the experience Render widget Tracks when a widget is rendered in AIUX Experiences Start on-demand accelerator Tracks when a user initiates an on-demand accelerator execution by clicking the "Complete setup" button on the Accelerator set up form. Impact Save or update on-demand accelerator assessment plan Tracks when a user saves or updates an on-demand accelerator assessment plan by clicking the "Save & continue" button on the Accelerator details page. Impact Complete on demand accelerator Tracks when a user completes an on-demand accelerator by clicking the "Complete accelerator" button on the Accelerator details page. Impact Save or update on-demand accelerator prioritization plan Tracks when a user saves or updates an on-demand accelerator prioritization plan by clicking the "Save & continue" button on the Accelerator details page. Impact Click view insights Tracks when a user clicks the sparkle icon button to display AI-generated insights and analytics for a specific goal or target within the OKR hierarchy. Strategic Planning - Goals Click goal insights Tracks when a user clicks the sparkle icon button to view AI-generated insights and recommendations for a portfolio-level goal in the OKR hierarchy. Strategic Planning - Goals Click log out Fires when an agent clicks Log out in the softphone dropdown to sign out of their Contact Center session. Customer Service Management Workspace Update conversation context Fires when the softphone pushes an active-conversation context update to Openframe across any interaction channel Customer Service Management Workspace Interoperable Pages Consumed Number of interoperable pages used by consumer workspaces UI Builder