Now Assist not showing fields 'Knowledge Gen AI Message' and 'Knowledge Now Assist Modal' in knowledge management forms - Support and Troubleshooting

Now Assist not showing fields 'Knowledge Gen AI Message' and 'Knowledge Now Assist Modal' in knowledge management forms Issue Problem Recently installed Now Assist. When adding Now Assist fields 'Knowledge Gen AI Message' and 'Knowledge Now Assist Modal' to the default knowledge form layout, the fields are not visible on the form. Why the fields are visible in the form layout but not on the form itself?

Release Generic

Cause Root Cause The fields are not displayed by design and are intended for internal use by kb generation purposes when the kb_generation skill is activated.

Resolution Steps to Resolve 1. The fields 'Knowledge Gen AI Message' and 'Knowledge Now Assist Modal' are not displayed by design but are used internally when the kb_generation skill is activated and content is created.

For more information review

=> KB generation