Discovery | Unable to Discover Aruba Controllers and Wireless Access Points (WAPs)<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue Aruba Controllers and Wireless Access Points (WAPs) are not discovered by ServiceNow Discovery, and no CI records are created in the CMDB for these devices. Symptoms Aruba Controllers and WAPs do not appear in the CMDB after running Discovery.No Discovery Status records are generated for Aruba devices, or devices are classified as generic SNMP endpoints.SNMP credentials are configured correctly, but Aruba-specific device details are not collected. Facts ServiceNow Discovery currently supports the discovery of Cisco Wireless Access Points out of the box.Aruba Controllers, Switches, and Wireless Access Points are not within the scope of supported devices for Discovery.No out-of-the-box SNMP classifiers, probes, or patterns exist for Aruba network devices.Refer to the Supported Applications documentation for the full list of currently supported devices. Cause ServiceNow Discovery does not include out-of-the-box support for Aruba Controllers, Switches, or Wireless Access Points. There are no pre-built SNMP classifiers or discovery patterns for these devices, so Discovery cannot identify or classify them. Solution Upvote the Enhancement Request An existing enhancement request has been submitted to add out-of-the-box support for discovering Aruba Access Points. Upvote the idea to help prioritize it for future releases — ideas with sufficient customer votes are taken into consideration by the ServiceNow Development team. Enhancement Request: Aruba Access Point Discovery Support Optional Implement a Custom Solution Discovering Aruba Controllers and Wireless Access Points (WAPs) devices currently requires implementation of custom SNMP classifiers and patterns. Below is a high level overview with links and references for assistance.: Note: Custom SNMP classifiers and discovery patterns are customer-managed implementations and are not officially supported by ServiceNow. Any technical debt, maintenance, and ongoing compatibility with platform upgrades associated with these customizations are owned by the customer. For assistance with the implementation, ServiceNow Professional Services is available as a paid engagement to help design, build, and deploy custom solutions. Step 1: Configure SNMP Credentials Navigate to Discovery > Credentials.Verify that a valid SNMP credential exists for the Aruba devices in your environment.Confirm network connectivity and SNMP reachability to the target Aruba devices. Step 2: Create Custom SNMP Classifiers Create SNMP classifiers to map the Aruba sysObjectID values to the appropriate CI classes.Refer to the following ServiceNow Community article for detailed guidance on creating SNMP classifiers: Create a Simple SNMP Classifier – The Patterns Edition Step 3: Create Discovery Patterns for Aruba Devices Build custom discovery patterns to collect device-specific attributes such as model, firmware version, and associated access points.Refer to the following ServiceNow Community article for an example pattern for Aruba WAP Controllers: Aruba WAP Controller HD Pattern – An Example Step 4: Test and Validate Run a targeted Discovery against a known Aruba Controller or WAP.Open the Discovery Status record and verify that the custom classifier and pattern executed successfully.Confirm that the resulting CI record in the CMDB contains accurate device details. Additional Resources ServiceNow Documentation: Supported ApplicationsServiceNow CommunityServiceNow Support