Deprecation of Agile Development 2.0 and Migration to Collaborative Work Management (CWM) and EAPBeginning with the Now Platform Australia Release, Agile Development 2.0 and its related applications and plugins will be deprecated. While these capabilities may continue to function in existing instances, they will no longer be deployed to new instances and will eventually reach end of support. Customers are encouraged to transition to Collaborative Work Management (CWM) and/or Enterprise Agile Planning (EAP), which provide modern, scalable capabilities for agile execution, planning, reporting, and integrations, with ongoing support and innovation. What will happen and when? Beginning with the Now Platform® Australia release (planned for May 2026)The applications and plugins listed below will no longer be deployed or activated for new instances. They will remain active in existing instancesThey will remain active when upgrading to a new release family At the end of your subscription term end dateThe applications and plugins listed below will reach end of support. They will remain active in your instance, including during upgradesServiceNow will no longer provide support, fixes, or enhancements Recommended Replacements The table below outlines recommended replacement solutions where available. Application / Plugin Plugin ID Recommended Replacement Agile Development 2.0 com.snc.sdlc.agile.2.0 Collaborative Work Management (CWM) Agile Development – Unified Backlog com.snc.sdlc.agile.multi_task Collaborative Work Management (CWM) Scrum Programs com.snc.sdlc.scrum_program Enterprise Agile Planning (EAP) Atlassian Jira Integration for Agile Development com.snc.app_agile_jira_integrations Enterprise Agile Planning (EAP) Performance Analytics Content Pack for Agile 2.0 com.sn_scrum_dashboards Enterprise Agile Planning (EAP) Scrum Programs - ATF Tests com.snc.sdlc.scrum_program.atf Not Available Work Progress Status for Agile Teams com.sn_scrum_progress Not Available Microsoft Azure DevOps Integration for Agile Development com.snc.app_agile_ado_integration Not Available Agile Development 2.0 – ATF Tests com.snc.sdlc.agile.2.0.atf Not Available Agile Development 2.0 – Development ATF Tests com.snc.sdlc.agile.2.0.atf.dev Not Available Agile Development v2 Mobile App com.snc.sdlc.agile.mobile Not Available A license is required for Collaborative Work Management and Enterprise Agile Planning. Please reach out to your account team to learn more about your licensing options. What do you need to do? Review this KB to determine whether your organization is actively using any of the affected applications or pluginsIf you are not actively using them, no action is requiredIf you are using them, begin planning your transition to Collaborative Work Management (CWM) and/or Enterprise Agile Planning (EAP) to avoid future support gaps Why migrate to CWM and EAP? Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP) form a single, connected system where progress flows seamlessly from team execution to enterprise portfolios, providing real-time visibility and alignment across all levels of agile planning. Together, CWM and EAP deliver modern, flexible, AI powered, and scalable experiences that support teams, leaders, and organizations as they plan, track, and deliver work. To learn more, visit our ServiceNow Community to explore best practices, migration guidance, and examples from other customers.