Using sys_gen_ai_usage_log to Report on Now Assist Skills Usage : FAQsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Using sys_gen_ai_usage_log To Report on Execution of Now assist skills by user To know for which target record the Skill / Agents were used on sys_gen_ai_usage_log table Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All the user activities related to Now assist skill are stored in a table called 'Generative AI Usage Log'[sys_gen_ai_usage_log].This table holds the data when and which user used GenAI Skill like 'Incident Summarization' and 'Resolution Notes Generation' and Every time the user uses any Skill it gets recorded in this table. sys_gen_ai_usage_log (The main usage log for billing and high-level activity). sys_generative_ai_log (A deeper log table that seems to contain more granular data). The sys_gen_ai_usage_log table records high-level assist usage events, including the user, time, skill used, and number of assists consumed, but does not show which AI Agent was usedIn the ServiceNow, In the sys_gen_ai_usage_log table, the specific target record where a Skill or Agent was used is tracked in the document field. Here are the key details regarding how target records are captured:Document Field (document): This field contains the sys_id of the record (e.g., an Incident, Case, or Change Request) that the Generative AI skill was applied to.Table Identification: The table containing that record is identified in the document_table field.Focus on the 'User' and 'Skill Config Id' columns in this table to generate the required metricCreate a custom report using this table, as there is no pre-built report for user-specific skill usageUse the AI Agent Analytics dashboard to monitor overall AI agent usage and efficiency gain Access the dashboard by navigating to All > AI Agent Studio > Analytics, or from the AI Agent Studio overview page via the View analytics link.For more granular details, correlate data from the 'sys_generative_ai_log' and 'sys_gen_ai_log_metadata' tablesThe 'sys_generative_ai_log' table contains detailed records of each skill trigger and AI step, which may help identify the agent used. Note that this table is typically restricted for maint users due to sensitive data.The 'sys_gen_ai_log_metadata' table provides a subset of non-sensitive fields for admin reporting and analytics Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2558225 https://www.servicenow.com/community/servicenow-ai-platform-blog/crafting-clarity-customizing-now-assist-analytics/ba-p/3369745 https://www.servicenow.com/community/servicenow-ai-platform-blog/now-assist-analytics-frequently-asked-questions/ba-p/3444173