When PasswordResetWinApp.exe Installation is done, the PRWA will remove the existing domain on the login screen and shows it as Other user. - Support and Troubleshooting

When PasswordResetWinApp.exe Installation is done, the PRWA will remove the existing domain on the login screen and shows it as Other user. Summary .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Installing the ServiceNow PasswordResetWinApp.exe changes the Windows login screen because the agent adds a Windows Credential Provider to support password reset at logon. As part of this, Windows switches to the generic "Other user" login tile instead of showing "Sign in to: ABC domain", even though the PIF domain itself is not removed. The agent registers new entries under the registry paths HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers (and sometimes Credential Provider Filters), which can suppress the default domain login tile so users manually enter ABC\username or username@domain . This behaviour is expected and by design to ensure consistent password reset functionality during login, and uninstalling the agent will restore the original domain login screen.