Vulnerable Items are duplicated in ServiceNow after being imported from two different sources (Rapid7 & Crowdstrike) Issue Problem The customer has observed that Vulnerable Items are being created as duplicates in ServiceNow when imported from multiple vulnerability sources, specifically Rapid7 and CrowdStrike. Both records were created from different sources but represent the same underlying vulnerability, indicating that the current deduplication or correlation logic may not be functioning as expected. Release n/a Resolution Steps to Resolve Automate Workflows for Duplicate VulnerabilitiesRefer to the following documentation for details on automating workflows for duplicate vulnerabilities: https://www.servicenow.com/docs/bundle/zurich-security-management/page/product/vulnerability-response/concept/automate-workflows-for-duplicate-vulnerabilities.html Clean Up Duplicate Vulnerable ItemsReview the KB article KB1002153 for instructions on cleaning up duplicate Vulnerable Items:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002153 Test the resolution script in a non-production instance before running it in production.