The Toggle for Rich text editor is missing in the CSM/FSM WorkspaceIssue The Toggle for Rich text editor is missing in the CSM/FSM WorkspaceReleaseCSM and FSM Configurable Workspace Foundation (sn_cwf_wrkspc) Plugin Version 25.3.8 or later.ResolutionThis behaviour is as per design if you have the CSM and FSM Configurable Workspace Foundation (sn_cwf_wrkspc) Plugin Version 25.3.8 or later installed on your instance. Refer to the provided documentation links for further guidance: https://www.servicenow.com/docs/bundle/zurich-customer-service-management/page/product/customer-service-management/concept/csm-workspaces-configure.html https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-config-workspace.html