Missing sn_request_read Role and Related ACLs on the InstanceIssue Identified that the sn_request_read role and its associated ACLs (used for approver-based read access on sc_request and sc_req_item) are missing. This role is documented as part of the ITSM Roles – Request Management plugin in the Zurich release, but it does not exist in the environment. Steps to reproduce 1. Go to access control 2. Review for role: sn_request_read 3. Not able to find it ReleaseGenericCausePlugin was not installed Role sn_request_read is part of plugin com.snc.itsm.roles.request_management but that plugin is set to do not install manually as that will be added automatically when plugin com.snc.itsm.roles (ITSM Roles) is installedResolutionSteps to resolve 1. Install com.snc.itsm.roles (ITSM Roles) plugin