Exporting HR Cases or Knowledge Articles with Attachments Is Not Supported Out-of-the-BoxIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Users expect to export HR Cases or Knowledge Articles along with their attachments from ServiceNow using standard export options (Excel, CSV, PDF, or background exports). However, when performing an export, only the record data is included, and attachments are missing. This behavior may be perceived as an issue or limitation during reporting, audits, or data migration activities.Steps on how customer exports the HR cases/Knowledge Article: Customer tries to export and download HR Case or Knowledge Article with attachment. Following are the steps :1. Open List of HR Cases2. Right Click to export HR Case3. When we click on Export to Excel or other export options, it is exporting only related data/information not the attachment.Desired Result: It should download all the attached files along with exported HR Case/Knowledge Article. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This is expected and designed behavior in ServiceNow. Out-of-the-Box (OOB) Behavior ServiceNow supports exporting record data only (HR Cases, Knowledge Articles, etc.) using: List exportsReportsBackground exports Attachments are stored separately from the main record data and are not included in OOB exports. Exporting records and their attachments together (for example, as a single Excel file or ZIP) is not supported OOB. What Is Not Supported OOB Exporting HR Cases or Knowledge Articles together with attachments Exporting records and attachments in a single combined file or ZIP Available Alternatives If exporting attachments is required, a custom approach must be used, such as: Using ServiceNow REST APIs to retrieve records and download associated attachment Implementing a custom script or integration via MID Server or external tools Note: These approaches are not out-of-the-box and require development/customization.