Assigned to field is greyed out for whole team Issue ProblemThe Assigned to field is greyed out for the entire team in the sc_req_item table, preventing assignment of tickets to users. Steps to reproduce 1. Go to sc_req_item.list 2. Open any record 3. The assigned_to is not enabled to update ReleaseGenericCauseThere is an ACL restricting the accessResolutionSteps to Resolve 1. Be sure there is not an ACL under sc_req_item.assigned_to that restrict the access.