New Message Below button in the virtual agent is showing up even though there is no new messages Issue Problem The 'New Message Below' button in the virtual agent is displaying even when there are no new unseen messages in the chat, occurring randomly. Steps to reproduce1. Go to portal 2. Click on Virtual Agent buttonThe button is displayed despite no new messages being present.ReleaseGenericCauseRoot Cause1. The behavior is expected when the chat focus is not present, causing the button to display upon returning to the tab.ResolutionSteps to Resolve That is the out-of-the-box behavior due to chat focus is not present. You can disable that feature doing these steps 1. Verify if the instance is running Yokohama Patch 4 or higher, as the solution involves a field available in this version.2. Navigate to the branding record in the instance.=> Go to sys_cs_branding_setup.list and select the branding you are using3. Locate the hidden field 'Enable showing the New Messages Below or New Messages Above notification' (new_messages_notifications_enabled) in the Form Layout section and make available on the UI.4. Disable (unchecked) the field to prevent the button from appearing.5. Note: This solution works on Yokohama and higher versions; it is not functional on Xanadu Patch 7a.