Global search does not return any entries - Support and Troubleshooting

Global search does not return any entries Issue Problem The global search in the does not return any entries for the query pxibm*

Steps to reproduce 1. Connect to the Instance and go to portal 2. Search from the global search: pxibm* - this produces 0 results 3. Searching for pxhmc2* returns results such as CMDB - Server, Tasks - Incidents, Tasks - Change Requests, and Tasks - Change Tasks.

Release Generic

Cause Root Cause There are stop words affecting the search, specifically records starting with px in the index stop words related list.

Resolution Steps to Resolve 1. Go to https://_INSTANCE_.service-now.com/ts_index_name.list and look for the indexes you are expecting results 2. On each of those, check the index stop words related list, disable the px entry. 3. Follow the documentation to disable the stop word in Zing: Disable a stop word in Zing