Now Assist Panel Is Showing "Unable to Load" - Support and Troubleshooting

Now Assist Panel Is Showing "Unable to Load" Issue 1) Open the instance 2) Click on the Now Assist Icon from the Next Experience header 3) Observe that the panel loads with a message, "Unable to Load"

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Cause NAP somehow depends on NAVA to get default context profile and if NAVA assistant is turned OFF then NAP could not get default context profile and hence throwing the exception

Resolution Issue for the PRB is resolved in Yokohama Patch 11, Zurich Patch 5 and Australia release.

The workaround for this issue, is to turn on the "Now Assist in Virtual Agent (default)" assistant to get the Now Assist Panel working.