AI Agent getting stuckIssue In some cases, AI agent may get stuck and the following error can be seen in the logs: Error in processing OneExtendResponseOneExtend callback for processTimedOut called, conversation: c4bcdb683b8e76502edd037aa5e45ab6 being cancelled...Exception while validating OEM request Check1 Not a valid OEM request. Most likely license files (in sys_gen_ai_feature_mapping) are missing for this capability: 8afb14a5430012106c3603295bb8f2f3 com.glide.one_extend.script.ScriptableOneExtendUtil.jsStaticFunction_isValidRequestForOem(ScriptableOneExtendUtil.java:548)com.glide.one_extend.service.OemAuthorizationService.isAuthorized(OemAuthorizationService.java:53)ReleaseAll releasesResolutionThe error message in this example is pointing to "sys_gen_ai_feature_mapping" record seen in the following link: https://<instance_name>.service-now.com/nav_to.do?uri=sys_gen_ai_feature_mapping.do?sys_id=defa001b7f5592102ff5e3136d866529 💡 You can simply filter "sys_gen_ai_feature_mapping" records by [Document = 8afb14a5430012106c3603295bb8f2f3]. If the error messsage varies, you can find the related "sys_gen_ai_feature_mapping" record easilyThis mapping record should be "Active"; otherwise AI agents cannot work properly