In HR Agent Workspace, a user cannot create casesIssue ProblemUser _USER1_ is unable to create HR Agent Workspace cases, while other users from the same group are able to do it. Steps to reproduce 1. Connect to platform as admin 2. Impersonate _USER1_ 3. Go to HR Agent Workspace 4. Unable to create a caseReleaseGenericCauseRoot CauseACLs were failing by security attributes that validates impersonation, causing the issue to occur when impersonation was used. The problem was resolved by testing case creation directly with Katherine Edwards in production, bypassing impersonation.ResolutionSteps to Resolve As other users (like admin) cannot do the task due to impersonation restrictions, you can do this: 1. Create the record using the user instead of impersonate the user or 2. If the security attribute and the ACLs are not out-of-the-box, remove the security attribute from the ACL. Note: using this option will allow any person do it some stuff when user is impersonated. Some companies do not allow that due to secure sensitive data. Review if this option is valid in your company.