Incident Tickets are Created via Virtual Agent with Empty Caller and Impacted User Issue ProblemIncident tickets are being created by guess users through the Virtual Agent channel with the following anomalies: - The caller and impacted user fields are empty. Steps to reproduce 1. Initiate a virtual agent conversation from portal 2. Type create incident 3. Create a new incident 4. Incident created has caller and impacted user fields empty. ReleaseGenericCauseRoot CausePublic pages available to initiate chat by guest users are configured with access set to public, allowing unauthenticated users to create tickets without valid user context.ResolutionSteps to Resolve1. Go to => https://_INSTANCE_NAME_.service-now.com/now/nav/ui/classic/params/target/sys_public_list.do%3Fsysparm_first_row%3D1%26sysparm_query%3DGOTOpageLIKEclient%26sysparm_query_encoded%3DGOTOpageLIKEclient%26sysparm_view%3D2. On the active field, set the value to false for the records related to public pages (e.g., 'sn_va_web_client_app_embed', '$sn-va-web-client-app', 'sn_va_web_client_login').3. Save the changes to disable guest access for chat on public pages. Note: After that is done, the guess users cannot access those public chat pages