Cannot preview Attachment with .xlsx and .docx type - Support and Troubleshooting

Cannot preview Attachment with .xlsx and .docx type Issue Document viewer keep loading but not showing content of attachment. Steps to reproduce

1. Navigate to any record on the platform with multiple attachments with different format(.xlsx/.docx/.pdf/.png). 2. Click on view for each attachment and .xlsx and .docx are not getting previewed.

Release Generic

Cause In this case, there is a custom business rule affecting the issue

Resolution Steps to resolution

1. As that is a customization, your team needs to disable the custom before query business rule or check the custom code to avoid any standard feature to fail