User is not being notified when the agent ends the chat Issue ProblemUser is not being notified when the agent ends the chat and also when the agent receives the item. Steps to reproduce 1. User connects to portal2. User requests an agent from virtual agent3. Agent start the conversation.4. The chat is assigned to the agent, but the greetings message is not sent to the user, and the user is not receiving the closing message when the agent ends the chat. ReleaseGenericCauseRoot CauseOn this case, there are thousand of records inserted into the AWA queue (work item) as queued. Also, there is a virtual agent third party customization which is failingResolutionSteps to Resolve1. Disable all customization calls to avoid errors on the process. 2. Clean-up the work item table for the thousand of records on queued state.