Now Assist Custom Skill is returning bad response for all calls - Support and Troubleshooting

Now Assist Custom Skill is returning bad response for all calls Issue Problem The custom skill began returning unexpected responses across all instances

Steps to reproduce

1. Go to Now Assist Skill Kit 2. Select the custom skill 3. Select the prompt 4. Run the test 5. Observe the execution ends with errors containing unhandled markdown fence syntax (e.g., ```json).

Release Generic

Cause Root Cause The root cause was identified as a configuration oversight in the custom skill's Generative AI configuration, where the 'json_format_supported' flag was not set. This caused the LLM to respond with unhandled JSON structures

Resolution Steps to Resolve

1. Go to sys_generative_ai_config record associated with the custom skill. 2. Add the 'json_format_supported=true' key/value pair to the 'Additional Configurations' field 3. Save