Question about Small Talk and NLU Issue QuestionThe user created a Small Talk topic and configured NLU intents, but encountered an issue where the flow returned to the initial topic instead of proceeding to the corresponding NLU intent after interacting with a Small Talk topic. Steps to reproduce 1. User types a "term/word" which is configured in another NLU model. 2. The expected behavior would be for the flow to direct the user to the "term/word" service. However, instead, the chatbot returns to the initial topic. I followed the official documentation:https://www.servicenow.com/docs/en/washingtondc-servicenow-platform/page/administer/virtual-agent/task/create-small-talk.html To create the Small Talk topic, I used the link below:https://devgloboservice.service-now.com/now/conversational-studio/builder%3Ftable%3Dsys_cb_topic%26sysId%3D1efc45a6fba7ee90d23bf9d38eefdc30%26sysparm_transaction_scope%3Dglobal%26sysparm_transaction_scope_name%3DGlobal I configured the topic and created the NLU intents as described in the documentation. However, I feel that something is still missing, because I found a post in the community (https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agent-small-talk/ta-p/2311213) mentioning that, in order to resume the conversation from where it was left off, it is necessary to enable the “Resume topic flow” option in the small talk topic. The issue is that I cannot find this option in my environment, and since that post is from 2020, I assume the functionality might have changed in more recent versions. I need to understand the correct way to configure Small Talk for NLU nowadays. ReleaseGenericCauseRoot CauseThe expectation to use Small Talk for non-casual intent transitions (e.g., 'hello') was misaligned with its intended purpose. Small Talk is not designed for complex workflows requiring transitions to specific NLU models, and the 'Resume topic flow' option referenced in older documentation is no longer required in current versions.ResolutionSteps to Resolve You do not need to use small talk for that requirement and use the regular topics with NLU. See these examples to clarify thatExample #11. Create topic test2. Use a script to go to another topic for another NLU intent3. Assign the topic to NLU printer issues4. When type something related to printer issues, the small talk is triggered automatically and go to the topic you set to go5. After that topic is executed (#4) it goes back automatically to the test small talk topic and conversation endsExample #21. Create topic test2. Use a script to go to another topic for another NLU intent3. Do not assign anything on NLU4. When type test, the small talk is triggered and go to the topic you set to go5. After that topic is executed (#4) it goes back automatically to the test small talk topic and conversation endsExample #31. Do not use small talk2. Just type printer issues3. It goes for the printer topic with the NLU enabled