Overview summary in custom workspace not save the changes - Support and Troubleshooting

Overview summary in custom workspace not save the changes Issue Problem Overview summary in custom workspace is not saving

Steps to reproduce

1. Go to custom workspace 2. Go to the incident list 3. Open any incident 4. Click on the Overview tab 5. Click on the pencil to update the summary 6. Update any field and save 7. Nothing is happening

Release Generic

Cause Root Cause 1. The issue is caused by custom code

Resolution Steps to Resolve

1. There is a customization calling a custom ux client script (sys_ux_client_script) which is not executing the out-of-the-box coding to save the record.

2. Be sure review your custom code and engage your development team to review that