<h2>SAM All Publisher Reconciliation run is showing as partially completed "TypeError: Cannot set property "installs" of undefined to "SysID"</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;"><span style="font-family: verdana, geneva; font-size: 10pt;">SAM All Publisher Reconciliation run is showing as partially completed because of bad data from IBM</span></p> <p style="padding-left: 40px;"> </p> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Symptoms</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;"><span style="font-family: verdana, geneva; font-size: 10pt;">We will see the following similar errors in the recon progress:</span></p> <pre style="padding-left: 40px;"><span style="font-family: verdana, geneva; font-size: 10pt;">1,395 2025-11-07 08:00:36 TypeError: Cannot set property "installs" of undefined to "def843651b0d0490428d10231d4bcb5e"</span><br /><span style="font-family: verdana, geneva; font-size: 10pt;">1,466 2025-11-07 08:00:53 TypeError: Cannot set property "installs" of undefined to "ae2f8c0adb6ce414cf8470f3399619ef"</span><br /><span style="font-family: verdana, geneva; font-size: 10pt;">1,471 2025-11-07 08:00:53 TypeError: Cannot set property "installs" of undefined to "b013ab831b216e90177255b2604bcb09"</span><br /><span style="font-family: verdana, geneva; font-size: 10pt;">1,480 2025-11-07 08:00:54 TypeError: Cannot set property "installs" of undefined to "0f2fcc0adb6ce414cf8470f33996197c"</span><br /><span style="font-family: verdana, geneva; font-size: 10pt;">1,495 2025-11-07 08:00:58 TypeError: Cannot set property "installs" of undefined to "8728d48edb602814cf8470f33996199b" </span></pre> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Release</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;"><span style="font-family: verdana, geneva; font-size: 10pt;">Any Version</span></p> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Cause</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <p style="padding-left: 40px;"><span style="font-family: verdana, geneva; font-size: 10pt;">This was caused by the bad data from the ILMT Integration. Due to the product usage pulled from ILMT, some devices have usages under IBM MQ & IBM MQ Advanced</span></p> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div><div ><h3 >Resolution</h3><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <ul style="list-style-position: inside;"><li style="font-family: verdana, geneva; font-size: 10pt;"><span style="font-family: verdana, geneva; font-size: 10pt;">Please find the list below:</span><br /> <pre><span style="font-family: verdana, geneva; font-size: 10pt;">https://instance_name.service-now.com/ilmt_v2_usage_per_server_list.do?sysparm_query=license_usage.product_display_name%3Dibm%20mq%5EORlicense_usage.product_display_name%3Dibm%20mq%20advanced%5EGROUPBYdiscovered_computer&sysparm_first_row=1&sysparm_view=</span></pre> </li><li style="font-family: verdana, geneva; font-size: 10pt;"><span style="font-family: verdana, geneva; font-size: 10pt;">We expect to have only one computer record with IBM MQ or IBM MQ advanced usage.</span></li><li style="font-family: verdana, geneva; font-size: 10pt;"><span style="font-family: verdana, geneva; font-size: 10pt;">Remove the duplicates, and the issue will be resolved.</span></li></ul> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div></article></div>