Outbound Email is send-ignored with "User did not click on send button" even after clicking the send. - Support and Troubleshooting

Outbound Email is send-ignored with "User did not click on send button" even after clicking the send. Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } New / Reply Emails drafted using the email client from any table are going into a “sent-ignored” state after clicking Send.

Facts .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Sample Logs for reference:-

1. Attachment

Maximum combined attachment size exceeded. (max:18874368 bytes). One or more attachment records were ignored.

2. If the total email size or email body is large, then the email will be processed in multiple transactions as follows

Here, each transaction is approximately 5,250,000 bytes (~5.25 MB). Since there are a total of six transactions, the overall email size — including the body, headers, and encoding — is roughly 30 MB.

First:-

txid=72a5df38934d WARNING * WARNING GlideOutputWriter@1297891979: Large chunk of data is about to be streamed: 2,499,370 bytes txid=72a5df38934d WARNING WARNING GlideOutputWriter@1297891979: Large amount of data has been streamed: 2,572,922 bytes txid=72a5df38934d WARNING WARNING GlideOutputWriter@1297891979: Large chunk of data is about to be streamed: 2,685,130 bytes txid=72a5df38934d WARNING WARNING * GlideOutputWriter@1297891979: Large amount of data has been streamed: 5,258,159 bytes

Second:-

txid=86b55338934d WARNING * WARNING GlideOutputWriter@1590181157: Large chunk of data is about to be streamed: 2,499,370 bytes txid=86b55338934d WARNING WARNING GlideOutputWriter@1590181157: Large amount of data has been streamed: 2,572,930 bytes txid=86b55338934d WARNING WARNING GlideOutputWriter@1590181157: Large chunk of data is about to be streamed: 2,685,130 bytes txid=86b55338934d WARNING WARNING * GlideOutputWriter@1590181157: Large amount of data has been streamed: 5,258,167 bytes

Third:-

txid=0ed5d338934d WARNING * WARNING GlideOutputWriter@1154734313: Large chunk of data is about to be streamed: 2,499,370 bytes

txid=0ed5d338934d WARNING WARNING GlideOutputWriter@1154734313: Large amount of data has been streamed: 2,572,930 bytes txid=0ed5d338934d WARNING WARNING GlideOutputWriter@1154734313: Large chunk of data is about to be streamed: 2,685,130 bytes txid=0ed5d338934d WARNING WARNING * GlideOutputWriter@1154734313: Large amount of data has been streamed: 5,258,167 bytes

Fourth:-

txid=00265b74934d WARNING * WARNING GlideOutputWriter@7206492: Large chunk of data is about to be streamed: 2,499,370 bytes txid=00265b74934d WARNING WARNING GlideOutputWriter@7206492: Large amount of data has been streamed: 2,566,642 bytes txid=00265b74934d WARNING WARNING GlideOutputWriter@7206492: Large chunk of data is about to be streamed: 2,685,130 bytes txid=00265b74934d WARNING WARNING * GlideOutputWriter@7206492: Large amount of data has been streamed: 5,251,879 bytes

Fifth:-

txid=3567d338934d WARNING * WARNING GlideOutputWriter@910041567: Large chunk of data is about to be streamed: 2,499,370 bytes txid=3567d338934d WARNING WARNING GlideOutputWriter@910041567: Large amount of data has been streamed: 2,566,643 bytes txid=3567d338934d WARNING WARNING GlideOutputWriter@910041567: Large chunk of data is about to be streamed: 2,685,130 bytes txid=3567d338934d WARNING WARNING * GlideOutputWriter@910041567: Large amount of data has been streamed: 5,251,880 bytes

Sixth:-

txid=93cd6fb493cd WARNING * WARNING GlideOutputWriter@116088097: Large chunk of data is about to be streamed: 2,499,370 bytes txid=93cd6fb493cd WARNING WARNING GlideOutputWriter@116088097: Large amount of data has been streamed: 2,566,637 bytes txid=93cd6fb493cd WARNING WARNING GlideOutputWriter@116088097: Large chunk of data is about to be streamed: 2,685,130 bytes txid=93cd6fb493cd WARNING WARNING * GlideOutputWriter@116088097: Large amount of data has been streamed: 5,251,874 bytes

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Release

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Check for Attachment limit properties.

2. Check for Message body size limit properties.

3. Check for the total encoded email size; it must be under 75 MB for inbound (POP3) and 25 MB for outbound (SMTP) emails. Emails beyond this size are rejected.

Please download the .eml file of the email and open it using any compatible editor. This will allow you to verify the actual email size and review the complete email contents, including headers, body, and attachments.

Related Links .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Email Body/Attachment Size Limit System Properties

Attachment limit properties

Message body size limit properties

Email server size limit